Porshia Brown-Coghlan
Healthcare Administratior
Virginia Beach,VA
Summary
Military veteran and healthcare administration professional with over a decade of medical and dental experience. Adept in patient coordination, privacy policies, and exceptional customer service. Seeking position to utilize degree and skills in healthcare management and operations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Healthcare Administrator
Self Employed Practice Consultant,Business Manager
Virgnia Beach, VA
11.2021 - Current
- Determined business plan, mission statement, and vision.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
- Coordinated with other healthcare providers concerning treatment plans for patients
Assistant Administrator
Progressive Healthcare Services
Newport News, VA
05.2021 - 12.2021
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Documented all communication between relevant stakeholders such as vendors, departments and customers.
- Maintained digital databases, physical files and area logs.
- Decreased product defects 30% and counting, by implementing quality assurance guidelines.
- Used Microsoft Office and EVV applications to model data and forecast trends.
- Gathered, organized and input information into digital database.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed up to 30 customer/patient calls confirming quality home care from PCA,CNA.
Increased revenue by 10% with age accounts revivable and/or denied claim follow up.
Mental Health Technician
Newport News Behavioral Health Center
Newport News, VA
05.2021 - 10.2021
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Assisted and counseled 11 to 12 patients daily.
Operations Lead
Aspen Dental
Hampton, VA
05.2019 - 01.2020
- As leader of operations, leading operations of staff and flow of patient care was part of daily routines. Leading daily meetings with front office and clinical teams, reviewing daily and weekly schedule.
- Monitoring clinical schedule with clinical director and area manager.
- Managing reports daily, monthly and coordinating with area manager with daily sales and goals for month.
- Auditing patient billing with area manager.
- Recruited and trained 3 new employees in 2019.
Education
Bachelor of Science - Bachelor of Science in Healthcare Administration
ECPI University
Virginia Beach, VA 01.2017 - 06.2021
Associate of Applied Science - Associate in Social Science
Thomas Nelson Community College
Hampton, VA 01.2013 - 07.2018
Skills
Operations management
Coaching and mentoring
Staff training/development
Customer Service
Microsoft Office Suite
Multidisciplinary team collaboration
Medical claims submission
Proficiency in medical and dental billing software
Accounts receivable management
Patient account analysis
Collections understanding
Financial analysis and reporting
Revenue Generation
Human resources knowledge
Familiar with account coding
Business Development
Affiliations
Military Service
United States Army
E-5/SGT
2006-2012
American College of Healthcare Executives, Tidewater Chapter - 2021
Certification
Introduction to Healthcare Leadership, Institute for Healthcare Improvement - 4/8/2021-4/10/2021
Timeline
Healthcare Administrator
Self Employed Practice Consultant,Business Manager
11.2021 - Current
Assistant Administrator
Progressive Healthcare Services
05.2021 - 12.2021
Mental Health Technician
Newport News Behavioral Health Center
05.2021 - 10.2021
Operations Lead
Aspen Dental
05.2019 - 01.2020
Bachelor of Science - Bachelor of Science in Healthcare Administration
ECPI University
01.2017 - 06.2021
Associate of Applied Science - Associate in Social Science
Thomas Nelson Community College
01.2013 - 07.2018