Beaunka Roby
Sallis,MS
Summary
Dedicated customer service professional with over 5 years of experience in delivering exceptional service in the healthcare, customer service and telecommunications industries. Adept at managing customer inquiries, resolving issues, and providing support to ensure customer satisfaction. Strong communicator with a passion for helping others and a proven ability to work effectively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Vital Health Care Strategies
01.2020 - Current
- Provided comprehensive customer support, addressing inquiries and resolving issues related to healthcare services.
- Managed patient records and ensured the confidentiality and accuracy of information.
- Assisted patients with scheduling appointments, understanding billing, and navigating healthcare plans.
- Collaborated with healthcare professionals to ensure seamless patient care and support.
- Conducted follow-up calls to ensure patient satisfaction and address any additional concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative/Technical Support Representative
Teleperformance
06.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers on product features, services, and best practices to enhance user experience.
- Documented customer interactions and feedback in the company’s CRM system.
- Responded to customer inquiries via email, maintaining a conversational and helpful tone.
- Proposed edits and additions to FAQs and the internal knowledge base to improve information accuracy and accessibility.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
McAdams High School
Sallis, MS05.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle high-stress situations with professionalism
- Knowledge of healthcare policies and procedures (for healthcare-specific role)
- Ability to quickly learn and adapt to new technologies
- Experience in email support and customer communication
- Knowledge of FAQ and knowledge base management
- Proactive in suggesting product and service improvements
Timeline
Administrative Assistant
Vital Health Care Strategies
01.2020 - Current
Customer Service Representative/Technical Support Representative
Teleperformance
06.2017 - 12.2019
High School Diploma -
McAdams High School
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