Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Porshia Hollister

Fate,TX

Summary

Hello. My name is Porshia Hollister. I have had impaired vision for the past couple of years, but that did not stop me from achieving my past, present, and future goals. I am all about helping others. For a while, I was only into customer services, but I knew that the strong compassion I had for an individual's well-being required me to further my education. I received my associate degree in human service hoping to counsel and help families get through challenging times. Customer service and human service go hand in hand allowing me to help those in need. I get along well with others, I take my job very seriously, I am patient, I have respect for others, very dependable, and true to myself as well. My health condition has made me stronger in ways that I never knew was possible. I kept going and will continue to push. Especially when giving the chance.

Overview

11
11
years of professional experience

Work History

Youth & Family Specialist

Crossroads Systems
06.2023 - 02.2024
  • Provided supervised care for troubled children and families
  • Engaging in life skills, activities, one-on-one therapy, education, showing great compassion, while documenting daily behavior
  • Maintained accurate documentation of client interactions in accordance with agency standards
  • Provided crisis intervention when needed to de-escalate situations and prevent further harm or trauma
  • Established trusting relationships with clients by providing unconditional support throughout their journey
  • Encouraged clients to set realistic goals for themselves while creating an action plan for achieving those goals.

Registered Behavioral Technician

Child's Play Plus
03.2023 - 05.2023
  • Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches
  • Created a safe environment for clients by monitoring them closely during playtime or leisure activities
  • Developed positive relationships with clients by demonstrating empathy and understanding towards their needs
  • Bathed, fed, and dressed patients based on individual abilities
  • Maintained accurate records of all client interactions including progress notes, session logs, and data sheets
  • Engaging with clients daily
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.

Assistant

DDIB Kustoms
02.2014 - 03.2023
  • I answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors
  • Greeted visitors, clients, and guests in a professional manner
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition
  • Scheduled meetings, appointments, and travel arrangements for staff members.

Production Associate

Warner Electric LLC
04.2017 - 06.2020
  • Communicated with other departments to coordinate activities related to product delivery
  • Ensured that all safety protocols were followed during the production process
  • Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings
  • Stocked shelves with necessary materials needed for production operations
  • Hand-assembled needed parts with bolts and screws.

Customer Service Associate

Walmart
05.2013 - 02.2017
  • Processed customer orders accurately and efficiently
  • Answered phone calls from customers promptly and courteously
  • Handled cash register operations accurately during peak times
  • Maintained knowledge of current sales promotions and new product releases
  • Consulted with customers regarding needs and addressed concerns.

Education

Associate of Science Human Services -

Indiana Wesleyan University
Marion, IN
12.2023

Skills

  • Child Development
  • Needs Assessment
  • Parenting education
  • Domestic Violence Prevention
  • Great Communication Skills
  • Consisting
  • Dedicated
  • Dependable
  • Great Leadership
  • Can Multitask
  • Very Organized
  • Professional Work Ethic

Accomplishments

I can and will accomplish anything. No matter what tries to hinder me. I went back to school and received my high school diploma in 2020 and right after, received my college degree in 2023 all while undergoing cataract, glaucoma, and retinal detachment surgeries. I am a well-rounded individual who will conquer under any circumstances.

Timeline

Youth & Family Specialist

Crossroads Systems
06.2023 - 02.2024

Registered Behavioral Technician

Child's Play Plus
03.2023 - 05.2023

Production Associate

Warner Electric LLC
04.2017 - 06.2020

Assistant

DDIB Kustoms
02.2014 - 03.2023

Customer Service Associate

Walmart
05.2013 - 02.2017

Associate of Science Human Services -

Indiana Wesleyan University

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Porshia Hollister