Porshia Smith

Led tax preparation teams during peak filing seasons to enhance operational efficiency.

• Coordinated scheduling to maximize team productivity and improve client service.
• Oversaw training sessions for new team members on established tax processes.
• Analyzed complex tax data to ensure compliance with regulations and mitigate risks.
• Prepared detailed tax returns for individuals and businesses, ensuring accuracy in filings.
• Reviewed client documents for completeness and accuracy prior to submission.
• Educated staff on updated tax laws and compliance requirements to maintain knowledge.
• Conducted extensive tax research using various tools to verify compliance effectively.

• Designed visually compelling product displays, elevating retail environments.
• Collaborated with store management to implement impactful promotional strategies.
• Analyzed market trends to optimize merchandise placement and inventory management.
• Conducted audits ensuring compliance with merchandising standards.
• Coordinated vendor relationships for punctual product delivery and restocking.
• Utilized inventory management systems to monitor stock levels and streamline orders.

• Conducted outreach to potential clients via phone and email.
• Developed and refined sales scripts to improve communication with prospects.
• Collaborated with sales team to strategize on lead generation techniques.
• Scheduled appointments for sales representatives with interested clients.
• Provided feedback on customer interactions to enhance service quality.

Recruited, trained, and supervised new employees to enhance team performance.

• Conducted daily store operations, including cash handling and opening/closing procedures.
• Balanced sales and reconciled cash to ensure accurate financial reporting.
• Created weekly work schedules to optimize workforce efficiency and coverage.
• Implemented promotional displays to boost product visibility and increase sales.
• Resolved customer complaints swiftly, fostering satisfaction and loyalty.
• Managed daily banking activities, including deposits and withdrawals.
• Conducted regular audits to verify compliance with company policies.

• Coordinated community programs to promote health and wellness for children.
• Developed educational materials focused on nutrition and fitness for parents and caregivers.
• Collaborated with local organizations to enhance outreach and participation in programs.
• Managed workshop schedules, ensuring preparation and availability of necessary resources.
• Monitored participant feedback to refine program offerings and engagement strategies.
• Facilitated communication among staff, families, and community partners for project updates.
• Compiled data into concise documents for management review from various sources.
• Supervised student sign-in and sign-out processes to ensure safety protocols are followed.

Resolved customer complaints through effective communication and problem-solving techniques.

Updated databases with new and modified customer information for accuracy.

• Documented customer interactions in internal systems for tracking and follow-up.
• Assisted customers with product inquiries and service issues to ensure satisfaction.
• Collaborated with team members to enhance service delivery and improve customer experience.
• Maintained comprehensive knowledge of company products to provide accurate information.
• Handled escalated issues by coordinating with management for effective resolution.
• Developed strong customer relationships to promote repeat business.

• Processed customer transactions accurately and efficiently in high-volume convenience store.
• Assisted customers with product inquiries and delivered friendly service during peak hours.
• Maintained cleanliness by organizing products and restocking shelves as needed.
• Handled customer complaints professionally, resolving issues to improve overall experience.
• Monitored inventory levels and communicated restocking needs to management without delay.
• Operated cash register and POS system for payments via cash, check, and credit card.