Yulieth Alban
Issaquah,United States
Summary
Bilingual Digital Communications Specialist with extensive experience in managing social media, content creation, and customer engagement. Skilled at executing marketing strategies that drive brand awareness and customer loyalty. Proven ability to create compelling marketing materials, manage cross-functional teams, and analyze marketing performance metrics. Seeking a position in Social Media Management to leverage skills and contribute to a dynamic organization.
Overview
12
12
years of professional experience
Work History
Social Media Manager
Globetrotting Agency
06.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates from 15% to 85% in less than 3 months with creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Spanish Tutor
Private Family
03.2021 - Current
- Managed complex daily schedules and activities for 2 children, demonstrating exceptional time management skills, effective communication, and creative problem-solving, all of which are essential for coordinating and collaborating with high performing marketing teams.
- Boosted students confidence in speaking Spanish through regular conversational practice and interactive activities.
Communications Director
Qi Supplements
10.2019 - 07.2021
- Enhanced monthly newsletter engagement, achieving a 20% increase in open rates through compelling and targeted content
- Grew social media presence on Instagram, Facebook, and YouTube by 35%, implementing strategic content and engagement tactics
- Produced webinars, podcasts, and video content, significantly elevating brand visibility and audience engagement
- Developed and executed successful digital advertising campaigns, resulting in a 15% boost in online sales
- Leveraged Zendesk for exceptional customer service, ensuring a high customer satisfaction rate and ongoing customer loyalty.
Communications and Social Media Manager
Executor Podcast Media
01.2020 - 07.2021
- Orchestrated and conducted high-profile interviews with CEOs and industry leaders on climate change for Executor media podcast, resulting in a 30% increase in social media engagement and a 20% growth in followers within six months
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased web traffic through targeted SEO tactics and engaging blog content development.
Marketing Coordinator
Gano Excel
07.2016 - 01.2019
- Presented products and addressed inquiries to boost sales to 70% and customer engagement, while organizing and participating in trade shows to expand industry knowledge and professional networks for new marketing opportunities.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
Front Desk Agent
Enterprise Solárium Blue Sun
01.2013 - 01.2015
- Assisted more than 50 customers per day with reservations and inquiries, utilizing business management skills to handle contracts, billing, and scheduling, ensuring high customer satisfaction.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Accent Reduction -
Bellevue College
Bellevue, United States01.2015
Educational Communication and Mediation -
Universidad de Buenos Aires
Buenos Aires, Argentina01.2013
Prevent Journalism and International Analysis -
Universidad Complutense
Madrid, Spain01.2012
Bachelor of Social Communication -
Universidad Los Libertadores
Bogota, Colombia01.2011
Skills
- Google Analytics
- Digital Marketing SEO/SEM
- Adobe Creative Suite, Microsoft Office Suite
- Content Creation and Edition (Video, Podcast, Blogs, Reels)
Organizational Skills
- Empathy
- Adaptability
- Problem-Solving
- Time Management
Timeline
Social Media Manager
Globetrotting Agency
06.2023 - Current
Spanish Tutor
Private Family
03.2021 - Current
Communications and Social Media Manager
Executor Podcast Media
01.2020 - 07.2021
Communications Director
Qi Supplements
10.2019 - 07.2021
Marketing Coordinator
Gano Excel
07.2016 - 01.2019
Front Desk Agent
Enterprise Solárium Blue Sun
01.2013 - 01.2015
Accent Reduction -
Bellevue College
Educational Communication and Mediation -
Universidad de Buenos Aires
Prevent Journalism and International Analysis -
Universidad Complutense
Bachelor of Social Communication -
Universidad Los Libertadores
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