Portal GENRICH
NESHKORO,WI
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
32
32
years of professional experience
Work History
Facility Operations Specialist
American Family Insurance
6000 American Parkway Madison, WI 53783
01.2006 - Current
- Develops preventive maintenance; equipment repairs; and troubleshooting procedures, standard work processes and KPI processes
- Develops and delivers classroom and field training initiatives
- Develops audits of existing facility operations
- Evaluates and recommends standards with respect to process improvement strategies; maintenance techniques; scheduling; and, repair/operating methodologies
- Provides field coordination and scheduling with internal and external service providers, to include getting bids for projects and contract writing
- Assists management with the assessment of the skill levels of Facility Operations Technicians and Senior Technician; and, assist management with identifying and developing additional training requirements
- Assists management in creating annual fiscal operational budget and overseeing unexpected expenditures along with capital project management.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
Facility Operations Senior Technician
American Family Insurance
6000 American Parkway Madison, WI 53783
01.2003 - 01.2006
- Responsible for the comfort, safety, and reliability of engineering services to customers while ensuring business operations are not interrupted
- Performed basic and advanced repair and preventative maintenance tasks in facility
- Provided the principal source of technical support with respect to systems operations; preventative maintenance; service call response; installation; and construction support
- Recommended process improvements relative to physical plant equipment operations and maintenance
- Worked with management and/or Facility Operations Specialists in development of operational objectives; unit goals; and, training initiatives.
Facility Operations Technician
American Family Insurance
6000 American Parkway Madison, WI 53783
01.2001 - 01.2003
- Primarily assisted in providing comfort, safety, and reliability of service to all customers while ensuring that business operations are not interrupted
- Assisted Senior Facility Operations staff by performing basic repair and preventative maintenance tasks with respect to facility-related mechanical/plumbing systems and associated equipment.
Electrical and Environmental Systems Specialist
MILITARY SERVICE
Truax Field, Madison Wisconsin
01.2000 - 01.2018
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets using Microsoft products.
- Troubleshot and repaired problems with components of energized and de-energized electrical distribution systems.
- Adhered to established operational and safety procedures in all actions.
- Read and followed drawings, blueprints and other technical documentation to make accurate updates.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Onboarded new employees with training and new hire documentation.
- Defined clear targets and objectives and communicated to other team members.
Electrical and Environmental Systems Specialist
USAF-Active Duty
Stateside Air Force Bases
11.1991 - 11.2000
- Troubleshot and repaired problems with components of energized and de-energized electrical distribution systems.
- Developed and implemented improved maintenance and repair procedures to strengthen system operation and increase performance.
- Adhered to established operational and safety procedures in all actions.
- Read and followed drawings, blueprints and other technical documentation to make accurate updates.
- Installed and maintained aircraft electrical systems and parts.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
Education
BS - Facilities Management in Operations
University of Wisconsin-Stout
Menomonie, Wisconsin12.2025
Industrial Maintenance Diploma -
Madison Area Technical College
Madison, Wisconsin2004
Associate of Applied Science -
Community College of the Air Force
1999
Skills
- Report Analysis
- Program Evaluation
- Resource Planning and Scheduling
- Planning and Coordination
- Accounts Payable and Accounts Receivable
- Employee Timesheet Processing
- Maintenance Requirements
- Crisis Response
- Continuous Quality Improvement (CQI)
- Materials Estimations
- Departmental Operations Management
- Competency Evaluations
- Interoffice Correspondence
- Performance Goals
- Operations Understanding
- Maintain Systems
- Annual Evaluations
Accomplishments
- Supervised team of 12 staff members on numerous deployments around the world.
Timeline
Facility Operations Specialist
American Family Insurance
01.2006 - Current
Facility Operations Senior Technician
American Family Insurance
01.2003 - 01.2006
Facility Operations Technician
American Family Insurance
01.2001 - 01.2003
Electrical and Environmental Systems Specialist
MILITARY SERVICE
01.2000 - 01.2018
Electrical and Environmental Systems Specialist
USAF-Active Duty
11.1991 - 11.2000
BS - Facilities Management in Operations
University of Wisconsin-Stout
Industrial Maintenance Diploma -
Madison Area Technical College
Associate of Applied Science -
Community College of the Air Force