Porter Hall
UT/WY
Summary
Adept at driving sales growth and optimizing store operations, I have dedicated myself to not just working at Rasmussen Jewelers Inc, but truly investing in its success. My passion for fine jewelry and craftsmanship fuels my commitment to excellence, whether mentoring new team members, enhancing customer experiences, or ensuring seamless inventory management. I take pride in problem-solving with precision, leading by example, and fostering a culture of expertise and integrity. My ability to connect with customers, understand their needs, and deliver exceptional service has not only strengthened relationships but also contributed to sustained sales growth. I am eager to continue growing with Rasmussen Jewelers and to bring my unwavering enthusiasm and deep industry knowledge into this new role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Store Manager
Rasmussen Jewelers Inc
Laramie, WY
08.2024 - Current
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
- Assisted with the creation of effective learning materials such as manuals, videos, handouts. for use in future trainings.
- Resolved customer complaints regarding sales and service.
- Organized promotional events such as special discounts or giveaways to boost traffic in the store.
- Recruited and trained new employees to meet job requirements.
- Supervised team members in the execution of tasks related to sales, merchandising, marketing.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
Product Specialist
RED ROCK KIA
- Balanced and organized the cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers with their buying process of high-value items, while maintaining excellent customer service.
- Managed sales negotiations and financing options.
- Adhered to standards of quality and service and industry regulations.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Greeted customers and provided product information.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
Sales Representative
ECOSHEILD
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales by identifying new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Provided professional services and support through a dynamic work environment.
- Worked effectively in fast-paced environments, managed time efficiently in order to complete all tasks within deadlines.
Education
Applied Jeweler Professional - Gemology
Gemological Institute of America
02-2025
Skills
- Hiring management
- Meticulously detail-oriented
- Process improvements
- Problem-solving
- Store opening and closing
- Merchandise planning
- Staff relations
- Point of sale systems
- Sales growth
- Documentation expertise
- Operations oversight
- Incident reporting
- Coaching and mentoring
- Store maintenance
- Profit and loss management
- Hiring and training
- Inventory control
- Employee scheduling
- Quality assurance
- Store operations
Affiliations
- Member of LYP(Laramie Young Professionals
Accomplishments
- Youngest appointed finance manager in Colorado history.
Certification
- Jewelry Essentials Cert (GIA)
- Colored Stone Essentials Cert (GIA)
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager
Rasmussen Jewelers Inc
08.2024 - Current
Product Specialist
RED ROCK KIA
Sales Representative
ECOSHEILD
Applied Jeweler Professional - Gemology
Gemological Institute of America
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