Porter Hancock
Provo,UT
Summary
Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Skilled in sales with a proven ability to build relationships, understand customer needs, and drive results. Committed to delivering successful project outcomes through collaboration and problem-solving.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
Gilbert, AZ
10.2022 - 05.2023
- Trained new team members on customer service protocols and operational procedures.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
Project Manager
True Restore of SLC
Orem, UT
09.2025 - Current
- Coordinated project schedules and resources to ensure timely completion of restoration projects.
- Assisted in developing project plans and timelines for various restoration initiatives.
- Communicated effectively with team members and clients to clarify project objectives and expectations.
- Monitored project progress, identifying potential risks and implementing corrective actions as needed.
- Maintained organized documentation of project activities, enhancing transparency and accountability.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed projects accurately, ensuring timely completion and customer satisfaction.
Education
High School Diploma -
Casteel High School
Queen Creek, AZ05-2025
Bachelor of Science - Finance
Utah Valley University
Orem, UT05-2029
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Customer relations
- Work flow planning
- Advanced problem solving
- Document management
- Project scope
- Sales tactics
- Sales techniques
- Sales objectives
Timeline
Project Manager
True Restore of SLC
09.2025 - Current
Shift Leader
Dairy Queen Grill & Chill
10.2022 - 05.2023
High School Diploma -
Casteel High School
Bachelor of Science - Finance
Utah Valley University