Porter Jackson
Oak Creek,WI
Summary
Mid Field Service Engineer with 5 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Overview
2
2
years of professional experience
Work History
Mid Field Service Engineer
Goverment
02.2022 - Current
- Provided basic end-user troubleshooting and desktop support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Investigated and troubleshot product service issues weekly
I.T. Helpdesk Administrator
OneTouch Point
- Help Desk Administrator provides support to a company and their clients, often in there technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general.
Team leader Huber Division
Milwaukee County House Of Correction
- Monitored, supervised, and securely protect over 70 inmates as he/she complete judicial sentences.
Utility Locator
Unibar Maintenance Locating
- Contract by We-Energies to locate underground cables, AT&T locate their variety of cables, and Time Warner cable coaxial cables.
Algebra Tutor
Sixteen Tutoring
- Tutored Milwaukee Public School students 7th thru 12th in Algerbra
Driver/Rep
Coca Cola
- Collect recyclable from existing customers to help keep the world going in the direction of Green. Disperse and collect vending machine and cooler to existing customers around
Field Rep
WE-Energies
- Disconnected and reconnect gas and electric services offered to customers.
Education
Associate of Applied Science - Networking
Milwaukee Area Technical College
Milwaukee, WI12.2018
Associate of Applied Science - Networking
University of Phoenix
Milwaukee, WI01.2013
Skills
- Customer service-focused
- Strong communication skills
- Highly motivated
- Creating Virtual Networks Using VM Ware
- Excellent problem solver
- Equipment Installation
- Computer Skills
- Application Installations
- System Upgrades
- LAN/WAN
- TCP/IP
- Windows 10
- Microsoft Outlook
Highlights
- Customer service-focused
- Strong communication skills
- Highly motivated
- Creating Virtual Networks Using VM Ware
- Leadership
- File and record maintenance
- Excellent problem solver
Timeline
Mid Field Service Engineer
Goverment
02.2022 - Current
I.T. Helpdesk Administrator
OneTouch Point
Team leader Huber Division
Milwaukee County House Of Correction
Utility Locator
Unibar Maintenance Locating
Algebra Tutor
Sixteen Tutoring
Driver/Rep
Coca Cola
Field Rep
WE-Energies
Associate of Applied Science - Networking
Milwaukee Area Technical College
Associate of Applied Science - Networking
University of Phoenix
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