Porter McGuire

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

A highly motivated young person, excited to apply a deep-seated passion for the outdoors, extensive climbing experience, and recent Single Pitch Instructor certification to a guiding role focused on holistic personal development. Leveraging a social work education and a diverse professional background, including guest service, youth guidance, and park operations, I aim to inspire individuals to build confidence in their abilities, discover new avenues for self-expression, and facilitate profound learning within challenging and supportive outdoor environments.

Leadership, Guest Service, Communication, Teamwork, Empathy, Patient, Goal Oriented, Commitment, Mentorship, Conflict Resolution, Willingness to Learn

Outdoor Operations Oversight, Emergency Response, Risk Management, Guest Safety, Equipment Inspection and Maintenance, High Ropes and Zipline Maintenance, Proficient in the use of a Petzl ID and Jag for park rescues, and trained in single-pitch climbing rescue systems.

Adventure Center of Asheville Lead| March 2025 - September 2025

• Work alongside qualified personnel to update and maintain course components.
• Assist in training of new guides in relation to park operations and rescues.
• Utilize previous carpentry experience in order to assist in course reconstruction, build sending and receiving boxes, and maintain park decks.
• Participate in Zipline corridor maintenance at height, using a pole saw and loppers, and setting my system up for quick release.
• Assist in bike park maintenance, jump and trail building.
• Maintain an understanding of all park operations including but not limited to, Treetops Adventure Park and Asheville Canopy Tours.
• Work alongside Aerial Activity Manager and Aerial Activities Assistant Manager to ensure all park staff stay refreshed on rescue procedures, ensure all staff have a proficient understanding of risk management, and assist in providing feedback on how to keep the park running smoothly.

Lead Aerial Ranger | August 2024 - September 2025

• Supported ATAP Manager in daily operations, guest services, and staff supervision for Treetops Adventure Park and KidZip.
• Instructed and guided guests on aerial activities, ensuring exemplary service and adherence to safety protocols.
• Conducted daily inspections of course components and gear, maintaining operational readiness.
• Served as lead park employee in the absence of managers, facilitating safe and professional park activities.

Zipline Canopy Ranger | March 2025 - September 2025

• Provided exemplary guest service while safely leading participants through the Zipline Canopy Tour.
• Operated tours in accordance with ACA and industry standards, including conducting ground school and assessing guest ability.
• Engaged guests with interpretive information about local ecology and area history.
• Responded promptly to emergency or rescue situations, and assisted with facility and equipment maintenance.

Treetops Aerial Ranger.|June 2024 – August 2024

• Managed daily operations, guest experience, and maintenance for Treetops Adventure Park and KidZip.
• Instructed guests on equipment use and course navigation, providing coaching and aerial rescue when needed.
• Ensured park upkeep through thorough inspections, cleaning, and equipment supervision.
• Prioritized guest satisfaction, contributing to positive and memorable experiences.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• I have worked here doing deliveries on and off throughout my college carrier.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

-Worked the entire process of building homes from framework, to interior builds.

- I worked here for two summers on a variety of jobs, such as building homes, drywall, and digging out footers.