Summary
Work History
Education
Skills
Extracurricular activities
Timeline
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Porter Shetler

Iowa City,IA

Summary

Offering excellent communication skills, friendly demeanor, and genuine interest in guest satisfaction. Brings understanding of customer service fundamentals and ability to quickly learn new systems and procedures. Ready to use and develop interpersonal and problem-solving skills.

Work History

Guest Services Staff Member

UIHC
08.2025 - Current
  • Provided exceptional customer service to enhance guest satisfaction and experience.
  • Assisted guests with inquiries, ensuring timely and accurate information delivery.
  • Collaborated with team members to maintain a welcoming environment for all visitors.
  • transported patients to and from appointments in the hospital.
  • delivered beds and wheelchairs to and from units for transportation.
  • Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
  • Resolved guest complaints promptly, contributing to positive outcomes and feedback.
  • Utilized strong communication skills to effectively resolve guest complaints and concerns.
  • Assisted guests with special requests, ensuring a comfortable and enjoyable stay.
  • Provided personalized recommendations for local attractions and dining options based on guest preferences.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Cashier and Shelf Stocker

Walgreens
05.2025 - 08.2025
  • Processed customer transactions with accuracy and efficiency.
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of checkout area.
  • Managed cash register operations independently during shifts.
  • Collaborated with team members to ensure smooth store operations.
  • Replenished merchandise to maintain inventory levels at checkout counters.
  • Identified opportunities to improve customer service experience through feedback collection and communication with management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Regina Catholic Schools
Iowa City, IA

Skills

  • Strong empathy
  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Time management
  • Listening skills

Extracurricular activities

Extracurricular Activities: Football 2x varsity letter, Wrestling 3x varsity letter also 1x IHSSA state qualifier, Golf

Timeline

Guest Services Staff Member

UIHC
08.2025 - Current

Cashier and Shelf Stocker

Walgreens
05.2025 - 08.2025

High School Diploma -

Regina Catholic Schools

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Porter Shetler