PORTER TRAVIS
Riverview,FL
Summary
To join a company that values dedication and teamwork, where I can apply my skills while continuing to grow professionally and contribute to long-term success.
Overview
13
13
years of professional experience
Work History
Personal Banker
PNC Bank
07.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed deposits, withdrawals and ACH transfers accurately.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Wireless Retail Sales Representative
Verizon
10.2021 - 06.2024
- Providing customers with products and solutions which helps simplify and organize their lives
- Facilitate retail sales of cellular phones and wireless services to the general public
- Assisting with daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
- Passionate customer supporter by assisting, advising & educating customers with their wireless devices
- Generating sales by using passion for cutting edge technology
- Implement action plans for the accomplishment of daily/monthly sales goals
- Providing strong interpersonal, verbal, and communication skills including the ability to build relationships and adapt to a diverse customer base
Enrollment Specialist
HUMANA
09.2012 - 10.2021
- Analysis, investigate and review creditable drug coverage attestations returned by Humana members
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone and email with prospective customers.
- Preform outbound phone calls to members to verify incomplete or questionable creditable coverage attestations
- Utilize internal Humana systems such as CI, GCP, CMS Marx, EMME, Verint and Mentor to correctly process and update member’s creditable coverage information to CMS
- Worked with markets to Establish Patients
- Calling PCP offices to verify correct PCPs assigned
- Assigned PCPs to members
- Various ongoing PCP research for Team Lead
- Attentive to detail regarding Special Projects
- Work on and Completed Auto-Known members researched to resolution
- Implement on and Completed Lapse, Gaps and Terms Reconciliation Project
- Enact and Completed Group Hold with Service Fund
- Provided teamwork by acting as SME (Subject Matter Expert) on the floor for New Hires
- Understood and thoroughly explained services provided to customers and potential customers.
Shift Lead
WALGREENS
01.2020 - 10.2020
- Successfully managed store operations during store management's absence, ensuring smooth opening and closing procedures.
- Developed Managerial Duties
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
- Coached team members on warehouse and vendor ordering processes, resulting in improved efficiency
- Assist at Pharmacy out window as requested
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present
Education
BA Degree - Recreation Administration Proficient
Western Kentucky University
Bowling Green, KY2012
Skills
- Strong Communication and Interpersonal Skills
- Safe Equipment Handling
- Meeting Sales Goals
- Marx
- DIG Toolbar
- EMME
- Word
- Excel
- Cash handling
- KYC
- Branch operations
Timeline
Personal Banker
PNC Bank
07.2024 - Current
Wireless Retail Sales Representative
Verizon
10.2021 - 06.2024
Shift Lead
WALGREENS
01.2020 - 10.2020
Enrollment Specialist
HUMANA
09.2012 - 10.2021
BA Degree - Recreation Administration Proficient
Western Kentucky University
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