Porterfield Mayes

Manage remote customer service operations, handling inbound calls, emails, and live chat inquiries to assist clients with order resolution.

• Provide support for subscription management, including processing new subscriptions, renewing existing subscriptions, and handling cancellations.

• Utilize Salesforce to track customer interactions, manage orders, and ensure timely follow-up on inquiries and issues.

• Efficiently process and enter 20-30 work orders daily, ensuring accuracy and timely updates in the system.

• Assist customers with refund requests, ensuring compliance with company policies and delivering prompt resolutions.

• Process and track shipping orders, ensuring accurate delivery timelines and providing updates to customers as needed.

• Work efficiently to address customer concerns, enhance satisfaction, and maintain strong customer relationships.

• Collaborate with internal teams to ensure seamless order fulfillment and subscription management, contributing to overall business efficiently.

Handle inbound calls from WellCare members, providing assistance with inquiries about Medicare plans.

• Assist new patients by scheduling appointments and helping them find doctors within the network.

• Input and maintain accurate patient information into CRM tools such as Salesforce, Five9, and Citrix.

• Coordinate with pharmacies to ensure medication requests are submitted and processed for members.

• Manage work order entries and ensure timely updates to patient records.

• Provide exceptional customer service by addressing questions and resolving concerns in a professional manner.

• Maintain strong relationships with members to improve satisfaction and loyalty.

• Support business objectives by effectively managing customer interactions and contributing to team goals.

Manage remote customer service operations, handling inbound calls, emails, and live chat inquiries to assist clients with order resolution.

• Provide support for subscription management, including processing new subscriptions, renewing existing subscriptions, and handling cancellations.

• Utilize Salesforce to track customer interactions, manage orders, and ensure timely follow-up on inquiries and issues.

• Efficiently process and enter 20-30 work orders daily, ensuring accuracy and timely updates in the system.

• Assist customers with refund requests, ensuring compliance with company policies and delivering prompt resolutions.

• Process and track shipping orders, ensuring accurate delivery timelines and providing updates to customers as needed.

• Work efficiently to address customer concerns, enhance satisfaction, and maintain strong customer relationships.

• Collaborate with internal teams to ensure seamless order fulfillment and subscription management, contributing to overall business efficiently.

• Admitted new patients, ensuring accurate entry of personal and medical information.

• Verified insurance details to ensure coverage and eligibility for services.

• Explained benefit information to patients, providing clear and concise details regarding their healthcare plans.

• Identified patient needs and tailored solutions to ensure the highest level of service and satisfaction.

• Clarified any discrepancies or questions regarding patient information, offering prompt resolutions.

• Conducted thorough research to resolve issues and provide effective solutions, enhancing the overall customer experience.

• Utilized Salesforce to manage patient interactions, track case progress, and ensure timely follow-up and issue resolution