Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Portia Bright

Portia Bright

Atlanta,GA

Summary

High Energy Employee focused on completing all tasks in a timely manner to maximize company time and profits. Strong drive to approach each day with motivation and a positive disposition. A dependable employee entrusted with the completion of a multitude of tasks with little to no supervision. Supervisor with solid customer service background and proven expertise in building and leading successful teams.

Overview

16
16
years of professional experience

Work History

Environmental Services Housekeeper

ABM Janitorial Services
03.2022 - Current
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Cabin Cleaning Agent

DGS Delta Global Services
01.2021 - 09.2021
  • Maintained, cleaned and sanitized interior of aircraft.
  • Safely used chemicals and other cleaning equipment.
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
  • Cleaned, sorted and stored equipment inside aircraft spaces.

Service Coordinator

LSG Sky Chefs
05.2020 - 03.2021
  • Create service requests in remedy for installation, conversions, upgrades, special projects and Game removal requests
  • (GDR) and ensure appropriate requests are matched up to retriever
  • Primary person dispatching jobs to Field engineers to complete Aristocrat services to be preformed at customer casino
  • Utilize Remedy (call management system) and Retriever (scheduling tool) to manage field resources
  • Communicated with clients and service providers to provide updates on work progress.

Supervisor

Aramark
02.2014 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Supervisor

Healthland Hospitality
02.2014 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Guest Service Team Leader

Courtyard By Marriott
06.2007 - 12.2014
  • Led team meetings to address concerns and inform employees of new policies and procedures.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Created welcoming and comfortable environment for guests.

Call Center Agent

Hershey Entertainment & Resorts
12.2010 - 06.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

High School Diploma -

Thomas A. Edison High School
Philadelphia, PA
06.2008

Skills

  • Microsoft Office Expert
  • Proven Leadership Experience
  • Remedy
  • Salesforce Knowledge
  • Data Entry and Filing
  • Microsoft Dynamics GP
  • Sweeping and Mopping
  • Linen Laundering
  • Waste Removal
  • Chemical Handling
  • Hospitality Environments
  • Guest Satisfaction
  • Environmental Sanitation
  • Guest Service and Support
  • Vacuuming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Environmental Services Housekeeper

ABM Janitorial Services
03.2022 - Current

Cabin Cleaning Agent

DGS Delta Global Services
01.2021 - 09.2021

Service Coordinator

LSG Sky Chefs
05.2020 - 03.2021

Supervisor

Aramark
02.2014 - 08.2017

Supervisor

Healthland Hospitality
02.2014 - 08.2017

Call Center Agent

Hershey Entertainment & Resorts
12.2010 - 06.2012

Guest Service Team Leader

Courtyard By Marriott
06.2007 - 12.2014

High School Diploma -

Thomas A. Edison High School

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Portia Bright