Portia Brown
North Las Vegas,NV
Summary
Detail-oriented medical office professional with extensive experience in patient scheduling and insurance verification. Proficient in coordinating procedures and managing electronic records to enhance patient care and streamline operations.
Overview
29
29
years of professional experience
Work History
School Bus Driver
The Meadows School
Las Vegas, Nevada
08.2014 - 09.2025
- Transported students safely to school and events.
- Followed safety rules and traffic laws during all trips.
- Completed pre-trip inspections and mechanical checks before scheduled runs.
- Kept bus interior clean and organized for student comfort.
Medical Office Clerk
Chenega GTW Consultants & Associates LLC
Las Vegas, NV
11.2012 - 10.2013
- Checked in patients efficiently to ensure smooth flow of appointments
- Scheduled patients for Colonoscopy Procedure, coordinating with medical staff for optimal timing
- Schedule Patients and prepare medical charts for the Colonoscopy Pre-op class
- Print referrals for Colonoscopy Procedure daily
- Maintain scheduled procedure appointments in the Surgery Scheduling System program
- Verified United Healthcare third party insurance for patient eligibility and coverage
- Prepare Emergency Room follow-up sheets weekly
- Worked at Nellis Air Force Base as a contractor
Advance Medical Office Clerk
Mindleaf INC
Las Vegas, NV
01.2012 - 10.2012
- Coordinated internal and external consult appointments for patients
- Schedule patients for Psych-Testing
- Ensure patients that no show or cancel appointments receive new appointments
- Managed Release of Information and Records Request Log to ensure timely access to patient records
- Managed case management responsibilities
- Manage the Hospital Admission and Discharge Log
- Facilitated hospital admission and discharge notifications to appropriate command sections
- Prepare the High Interest and Shared Patient Logs for weekly Case Conference meetings
- Clear Active Duty members from the Virtual Military Flight Out Processing list
- Nellis US AFB
- (contractor)
Administrative Specialist
NCI Systems
Las Vegas, NV
10.2008 - 12.2011
- Worked as Labor Cost Assignment Timecard Specialist for Women's Health Clinic within Defense Medical Human Resources System Internet program, overseeing timekeeping processes.
- Answered busy phone line, ensuring efficient communication and support for clinic operations
- Verified Trivwest third party insurance to facilitate patient billing and care
- Checking patients in
- Making follow up and urgent care appointments
- Prepare medical charts for appointments and forms for doctors' signature
- Filing of medical information to charts
- Assisted operations at Nellis US Air Force Base.
- (contractor)
Administrative Specialist
Alpha Services
Las Vegas, NV
04.2007 - 09.2008
- Coordinated follow-up and urgent care appointments to enhance patient access to services
- Prepared medical charts and forms for doctors' signature to support efficient appointment processes
- Answered busy phone line and checked in patients to ensure smooth front desk operations
- Verify Trivwest third party insurance
- Filing of medical information to charts
- Supported operations at Nellis US AFB
- (contractor)
School Bus Driver
The meadows School
Las Vegas, NV
10.2002 - 01.2007
- Transported students safely to and from school and events.
- Transported children safely to and from school and social events, ensuring timely arrivals and adherence to safety protocols.
- Managed student behavior on the bus to ensure a safe environment.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
Medical Assisting Externship
University of Nevada School of Medicine
Las Vegas, NV
01.2006 - 03.2006
- Completed 180 hours of hands-on training in clinical setting, gaining practical experience in patient care
- Prepared patients for examinations, obtained vital signs, and processed specimens to support accurate diagnosis
- Performed clerical duties, including answering phones, charting, and filing, to maintain efficient office operations
School Bus Driver
Laidlaw Transit Inc.
Buffalo, NY
12.2001 - 09.2002
- Transported students safely to and from school each day.
- Transported children safely to school and social events, ensuring timely arrival and fostering a positive experience.
- Conducted pre-trip inspections to ensure bus safety and reliability.
- Assisted students with boarding and disembarking the bus.
File Clerk placement at M. T. Bank Plaza
Advantage Professionals Temporary Services
Buffalo, NY
04.2001 - 09.2001
- Organized files and documents in a systematic manner for easy retrieval.
- Assisted in maintaining accurate records and updating filing systems regularly.
- Processed incoming paperwork and ensured proper categorization and storage.
- Retrieved and returned files to maintain an organized file room and ensured accurate file information.
Patient Services Representative
Univera Healthcare
Buffalo, NY
03.2000 - 12.2000
- Checked patients in for appointments, scheduled follow-up and urgent care appointments, prepared medical forms for doctor signatures to ensure timely patient care
- Assisted patients with inquiries regarding insurance coverage and benefits, providing clear information to enhance patient understanding
- Facilitated clear communication between patients and healthcare providers to enhance understanding. between patients and healthcare providers effectively.
- Scheduled appointments and managed patient records in electronic systems.
- Updated database for insurance purposes, managing medical coding and billing to maintain accurate patient records
Processing Assistant
Belmont Shelter Corporation
Buffalo, NY
07.1999 - 03.2000
- Assisted in processing applications for housing assistance programs.
- Assessed eligibility for rental assistance for lower-income individuals while maintaining direct client contact.
- Coordinated communication between clients and service providers effectively.
- Organized and maintained client files for easy access and retrieval.
Secretary/Receptionist
Belmont Shelter Corporation
Buffalo, NY
11.1996 - 07.1999
- Assumed responsibilities of inspections scheduling coordinator during absences, managing a multi-line phone system to ensure seamless communication.
- Prepare and distribute daily and weekly status reports to housing department staff, facilitating timely completion of all initiated inspections.
- Input inspection data accurately and on time, generating and mailing notifications of results to owners and tenants to keep them informed.
- Managed inspection department operations.
Education
Certificate - Medical Assistant
Northwest Health Careers
Las Vegas, NV01-2006
Certificate - School Bus Driving
State University of New York (SUNY)
Buffalo, NY01-2000
Certificate - Medical Office Assisting
Educational Opportunity Center
Buffalo, NY01-1996
High School Diploma - Business Concentration
Villa Maria Academy
Buffalo, NY01-1990
Skills
- Medical coding
- Insurance verification
- Appointment scheduling
- Procedure scheduling
- Medical chart preparation
- Electronic record management
- Patient support
Honors
Administrative Specialist of the Quarter award, Women's Health Clinic Nellis US AFB 2009, 2010and 2011, Administrative Tech of the Quarter award, Women's Health Clinic Nellis US AFB 2007, 35 hours of BTW training certificate, SUNY, Certificate of Qualification for Am tram R.E. buses, SUNY, Certificate of School Bus Driver Training, SUNY, Dean Vaughn, Medical Terminology certificate, EOC, Four-time recipient of Excellent Service Award, BSC
Timeline
School Bus Driver
The Meadows School
08.2014 - 09.2025
Medical Office Clerk
Chenega GTW Consultants & Associates LLC
11.2012 - 10.2013
Advance Medical Office Clerk
Mindleaf INC
01.2012 - 10.2012
Administrative Specialist
NCI Systems
10.2008 - 12.2011
Administrative Specialist
Alpha Services
04.2007 - 09.2008
Medical Assisting Externship
University of Nevada School of Medicine
01.2006 - 03.2006
School Bus Driver
The meadows School
10.2002 - 01.2007
School Bus Driver
Laidlaw Transit Inc.
12.2001 - 09.2002
File Clerk placement at M. T. Bank Plaza
Advantage Professionals Temporary Services
04.2001 - 09.2001
Patient Services Representative
Univera Healthcare
03.2000 - 12.2000
Processing Assistant
Belmont Shelter Corporation
07.1999 - 03.2000
Secretary/Receptionist
Belmont Shelter Corporation
11.1996 - 07.1999
Certificate - Medical Assistant
Northwest Health Careers
Certificate - School Bus Driving
State University of New York (SUNY)
Certificate - Medical Office Assisting
Educational Opportunity Center
High School Diploma - Business Concentration
Villa Maria Academy