Portia Jackson
Fairview,TN
Summary
Detail-oriented professional specializing in mixology and customer service management. Proven ability to enhance team performance through effective training and communication. Consistently maintains high standards of creativity and productivity including in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bartender -Trainer
Federales
Nashville, TN
04.2025 - Current
- Identified areas where additional training was needed and provided individual instruction as required.
- Effectively managed stressful situations in a fast-paced environment.
- Coordinated beverage creation and customer interactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed day-to-day duties accurately and efficiently.
Sales Associate/Designer
Head Springs Depot
Franklin, TN
07.2023 - 07.2024
- Assisted customers in selecting products and provided product information.
- Maintained a clean and organized sales floor environment.
- Developed creative marketing concepts and implemented posts
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported promotional displays and merchandising efforts to attract customers.
- Constructed mood boards featuring recommended designs that harmonized with the client's aesthetic and environment.
- Performed on-site consultations to capture detailed insights into space dynamics, lighting conditions, and color schemes for maximizing area functionality.
- Cultivated and sustained engaging, yet professional relationships with clients and colleagues.
Bartender
O' Be Joyful
Franklin, TN
03.2021 - 07.2024
- Mixed cocktails and beverages according to established recipes.
- Maintained cleanliness and organization of the bar area.
- Assisted with inventory management and stock replenishment.
- Educated customers on drink options and specials available.
- Mixing elaborate cocktails while promoting a lively setting for patrons and teammates.
- Crafted a variety of cocktails tailored for seasonal menus.
- Thrives under pressure in fast-paced environments.
- Identified needs of customers promptly and efficiently.
- Engaged collaboratively with team members to deliver effective service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Head Bartender
Gray's On Main
Franklin, TN
10.2020 - 02.2022
- Crafted signature cocktails using fresh, locally sourced ingredients.
- Managed bar operations ensuring smooth service during peak hours.
- Trained and mentored junior bartenders on mixology techniques and customer service.
- Developed drink menus that aligned with seasonal themes and promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
Live Oak
Nashville, TN
04.2019 - 12.2020
- Assisted with inventory management and stock replenishment.
- Handled cash transactions accurately during busy shifts.
- Crafted beverages with precision and speed in fast-paced setting
- Coordinated with security concerning a highly intoxicated and aggressive guest.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Cultivated personal yet professional relationships with guests and co-workers.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender/Server
Puckett's
Franklin, TN
08.2018 - 03.2020
- Assisted in training new bartenders on techniques and company procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Managed and supported multiple tables at once.
- Excels in high-pressure environments
Education
High School Diploma -
Hayesville High School
Hayesville, NC05-2018
Skills
- Cocktail crafting
- Team collaboration
- Design
- Attention to detail
- Sales strategy
- Time management
- Effective communication
- Upselling techniques
- Visual marketing
- Creative design layouts
- Training and development
Timeline
Bartender -Trainer
Federales
04.2025 - Current
Sales Associate/Designer
Head Springs Depot
07.2023 - 07.2024
Bartender
O' Be Joyful
03.2021 - 07.2024
Head Bartender
Gray's On Main
10.2020 - 02.2022
Bartender
Live Oak
04.2019 - 12.2020
Bartender/Server
Puckett's
08.2018 - 03.2020
High School Diploma -
Hayesville High School
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