Summary
Overview
Work History
Education
Skills
Timeline
Generic

Portia Lassiter

Hampton,VA

Summary

I am a dedicated court clerk with just over 1 year of experience in case management for criminal, civil and traffic courts from initial filing to final disposition. I am skilled in case processing, scheduling, records maintenance and providing courtroom support. I have excellent work ethic and communication skills as well as supreme phone etiquette and interpersonal skills. I believe that I am well qualified for the position.

Overview

17
17
years of professional experience

Work History

Deputy Grade 8 Clerk

Hampton Juvenile and Dometic Relations Court
Hampton, VA
04.2023 - Current
  • Organized court proceedings by scheduling hearings, trials and conferences.
  • Provided administrative support to the court by maintaining records, preparing documents and filing paperwork.
  • Coordinated with law enforcement agencies to ensure proper service of process was completed on defendants.
  • Processed jury selection forms, summonses and other related paperwork as required.
  • Prepared case files for review by the judge prior to trial or hearing date.
  • Maintained current knowledge of court rules and procedures regarding civil, criminal and traffic matters.
  • Answered inquiries from litigants regarding court processes and procedures via telephone or in person.
  • Reviewed motions filed with the court to ensure compliance with local rules of procedure.
  • Assisted judges in drafting opinions when requested.
  • Responded promptly to emails sent by attorneys regarding upcoming cases or deadlines.
  • Ensured timely submission of appellate briefs to higher courts as necessary.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.

Customer Service Representative

C & F
Newport News, VA
03.2022 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.

CSR Generalist

Department of Motor Vehicles
Hampton, VA
05.2019 - 12.2021
  • Verified and processed driver's license applications, renewals, replacements, and address changes.
  • Interpreted state laws to ensure compliance with regulations governing motor vehicle registration.
  • Operated computer system to search for records or enter data into appropriate databases.
  • Compiled information from customer applications and other documents necessary to process vehicle registrations.
  • Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
  • Processed payments for transactions such as license plates, transfer of ownership, titles, and special permits.
  • Maintained accurate records of all transactions including cash receipts on a daily basis.
  • Answered inquiries from customers regarding motor vehicles licensing regulations and procedures.
  • Conducted searches of motor vehicle records using various systems available through the department of motor vehicles.
  • Provided guidance to customers about DMV policies and procedures related to their specific needs.
  • Issued temporary permits when needed for special circumstances.
  • Performed data entry tasks related to vehicle registration processing including inputting information into the DMV database.
  • Inspected documents such as proof of insurance coverage, residence verification documents, prior to issuing licenses or registrations.
  • Reviewed completed applications for accuracy before submission.
  • Managed customer service queues ensuring that wait times are kept within acceptable limits.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Communicated with customers and employees to answer questions or explain information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Contacted customers regarding account updates and potential problems.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Verified document authenticity to process license application.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Recorded meeting minutes for distribution to officials and staff members.
  • Assembled photographs with printed license information to produce completed documents.
  • Investigated past and current licensees to perform record checks.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Issued permits and licenses for marriages, fishing, hunting and dogs.

Senior Certified Pharmacy Technician

Walgreens
Newport News, VA
02.2007 - 11.2017
  • Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
  • Assisted in the preparation of sterile products for dispensing to patients.
  • Provided customer service to patients regarding their prescription medications.
  • Compounded and dispensed medications according to physician orders.
  • Verified patient information, including allergies, drug interactions, and contraindications.
  • Resolved billing issues with insurance companies or other third-party payers.
  • Ordered prescription refills as requested by physicians or authorized personnel.
  • Filled prescriptions accurately under the direction of a pharmacist.
  • Organized and maintained pharmacy area in accordance with established standards.
  • Provided support for pharmacists during drug distribution activities.
  • Managed workflow within the pharmacy department while adhering to all state regulations.
  • Ensured compliance with federal and state laws pertaining to controlled substances.
  • Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
  • Monitored expiration dates on medications in order to maintain product integrity.
  • Conducted regular audits of medication inventories in order to identify discrepancies.
  • Participated in continuing education programs designed to enhance job knowledge.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Compiled customer demographic, allergy and medical history background.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintained current notes and paperwork related to patient drug therapy.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Organized medications for dispensing.
  • Processed and filed approximately 500 prescriptions per day.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Prepared intravenous solutions.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Established and updated patient profiles, medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Maintained proper storage and security conditions for drugs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

Education

Associate of Science - Pharmacy (Pre-Pharmacy)

Thomas Nelson Community College
Hampton, VA
05-2012

High School Diploma -

Denbigh High School
Newport News, VA
06-2005

Skills

  • Confidentiality
  • Scheduling appointments
  • Report Preparation
  • Microsoft Office
  • Calendar Management
  • Document Management
  • File Organization
  • Work Prioritization
  • Proofreading
  • Mail Sorting
  • Meeting Coordination
  • Call handling
  • File Maintenance
  • Customer Service
  • Supply Management
  • Inventory Management
  • Delivery Scheduling
  • Data Entry
  • Supply Restocking
  • Medical Terminology
  • Time Management
  • Strong interpersonal skills
  • Staff Management
  • Positive Attitude
  • Office Equipment Use
  • Knowledge of office equipment
  • Equipment Disinfection

Timeline

Deputy Grade 8 Clerk

Hampton Juvenile and Dometic Relations Court
04.2023 - Current

Customer Service Representative

C & F
03.2022 - 04.2023

CSR Generalist

Department of Motor Vehicles
05.2019 - 12.2021

Senior Certified Pharmacy Technician

Walgreens
02.2007 - 11.2017

Associate of Science - Pharmacy (Pre-Pharmacy)

Thomas Nelson Community College

High School Diploma -

Denbigh High School

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Portia Lassiter