PORTIA LEONARD
Summary
Developed leadership and organizational abilities in childcare setting, managing various operational aspects and fostering positive environment. Skilled in team coordination and program development, ensuring high-quality care and educational standards. Looking to transition into new field, utilizing transferrable skills in dynamic and collaborative environment. Seeking position as office manager for WMWO Chamber of Commerce.
Overview
8
8
years of professional experience
Work History
Childcare Director
Portia's Playhouse
03.2020 - Current
- Developed and conducted lesson plan activities for each age group focusing on a Christian based curriculum
- Provided academic enrichment and support to students during after school hours
- Create and enforce employee policies to ensure the safety of children
- Communicate with other children's parents or guardians about daily activities, behaviors, and related issues
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instruct children in health and person habits such as eating, resting, and toilet habits
Customer Service Representative and Admin
Coast Professional Inc.
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided assistance to customers in navigating online to set up payment plans for their school loans
- Data entry of deaths and resolving debt plans
Lead Daycare Teacher
Fairpark Weekday Ministries
10.2017 - 03.2020
- Consistently communicated with parents through newsletters, conferences, and informal check-ins about baby's progress and milestone achievements.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Elizabeth Arden Counter Manager
Stage
05.2017 - 03.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Organized sale events and created eye-catching product displays to attract customers to the Elizabeth Arden counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05-2010
Skills
- Safety regulations compliance
- Administrative functions
- Curriculum planning
- Marketing and communications
- Compliance procedures
- Staff supervision
- Documentation and recordkeeping
- Team collaboration
- Critical thinking
- Event planning
- Time management
Timeline
Customer Service Representative and Admin
Coast Professional Inc.
10.2021 - 04.2022
Childcare Director
Portia's Playhouse
03.2020 - Current
Lead Daycare Teacher
Fairpark Weekday Ministries
10.2017 - 03.2020
Elizabeth Arden Counter Manager
Stage
05.2017 - 03.2018
High School Diploma -
West Monroe High School
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