Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

PORTIA MACK

Miami

Summary

I am a highly motivated individual who is seeking to obtain with a growing company where I can effectively utilize my skills and experience to their best potential. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

2026
2026
years of professional experience

Work History

Mail Handler

USPS
2020 - Current
  • Operated automated sorting equipment to ensure efficient mail processing.
  • Coordinated workflow among team members to maintain timely delivery schedules.
  • Trained new staff on safety protocols and operational procedures for mail handling.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Labeled, weighed and processed mail and packages for efficient distribution.

Front Desk/Access Control

Miami Management Incorporated
04.2018 - 2020
  • Trained newly hired employees on front desk procedures and business operations.
  • Assisted with administrative tasks, including filing, answering phones and using the databased MMI system.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft etc.

Security Guard/Security Supervisor

Accurate Event Group
02.2012 - 01.2018
  • Ensuring restricted areas are accessed only by authorized individuals
  • Responding to emergency calls and resolving complaints and problems of patrons
  • Conducted hourly rounds and investigated suspicious activity
  • Writing reports of daily activities and unusual occurrences
  • Gatehouse
  • Event Security

Security Officer

U.S. Security Associates, Inc.
06.2016 - 03.2017
  • Provide a safe and secure surrounding for employees
  • Monitor doors and check receipts of patrons leaving with large items
  • Check and verify proper identification for patrons boarding cruise ships 
  • Frontdesk

Security Guard

American Guard Services Inc
08.2015 - 06.2016
  • Observes activity
  • Reports any criminal or inappropriate activity to the proper authority 
  • Documents all pertinent information at the job site

Mental Health Specialist

Citrus Health Network
11.2012 - 03.2014
  • Utilize PCM and T.E.A.M as needed.
  • Assist with activities of daily living (ADL).
  • Engage clients to meet their emotional and physical needs.
  • Monitor and document client's behavior daily.
  • Accompany clients on passes such as court, medical, etc.
  • Offered parents detailed daily reports that outlined their child's progress.
  • Assisted with snack time, arts and crafts, and putting the clients to sleep.
  • Promoted good behavior by using the positive reinforcement method.
  • Provide support and guidance to clients.

Assistant Stand Lead

Levy Restaurants
04.2012 - 10.2012
  • Responsible for all cash handling procedures such as counting money and balancing all employee registers
  • Ran point of sale reports and accurately maintain inventory according to management guidelines
  • Prepared stand for event sales, assisted in food running and selling concessions
  • Adhered to the company's safety policies and procedures

Toll Attendant/Supervisor

Faneuil Inc
06.2007 - 07.2010
  • Collected money and gave change to patrons 
  • Balanced cash register and recorded monies and tickets received
  • Trained and managed a team of five employees to achieve significant improvements in their productivity

Customer Service Representative

Millennium Communications
08.2006 - 06.2007
  • Managed a high call volume and resolved an average of 500 inquiries per week
  • Aided callers with troubleshooting, service requests, billing questions, payment extensions, etc.
  • Performed light administrative duties such as typing, filing, and data entry

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL

Associate of Applied Science - Nursing

McFatter Technical College
Davie, FL
2011

Skills

  • Training and development
  • Quick learner
  • Microsoft Word, excel, powerpoint,micros, social media
  • Computer proficient
  • Customer Service
  • Client goal planning
  • Tracking client progress
  • Administrative skills

Affiliations

CERTIFICATIONS
  • Job Readiness Training (2012)
  • Member of The hospitality institute
  • Safestaff Food Handler (2012)
  • Security License Class D

Timeline

Front Desk/Access Control

Miami Management Incorporated
04.2018 - 2020

Security Officer

U.S. Security Associates, Inc.
06.2016 - 03.2017

Security Guard

American Guard Services Inc
08.2015 - 06.2016

Mental Health Specialist

Citrus Health Network
11.2012 - 03.2014

Assistant Stand Lead

Levy Restaurants
04.2012 - 10.2012

Security Guard/Security Supervisor

Accurate Event Group
02.2012 - 01.2018

Toll Attendant/Supervisor

Faneuil Inc
06.2007 - 07.2010

Customer Service Representative

Millennium Communications
08.2006 - 06.2007

High School Diploma -

Miami Killian Senior High School

Associate of Applied Science - Nursing

McFatter Technical College

Mail Handler

USPS
2020 - Current

Similar Profiles

CREATE PROFILE