Portia Mathison Peters
Harlow,Essex
Summary
Highly organised and analytical professional with expertise in diary management, negotiation, and streamlining processes to enhance operational efficiency. Proficient in resolving customer queries and complaints with a focus on delivering exceptional service. Skilled in Microsoft Word, PowerPoint, and Excel, with a proven ability to manage complex tasks effectively. Dedicated to leveraging strong organisational skills and attention to detail to drive success in dynamic environments.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Contract Coordinator
Lambert Smith Hampton
London, Greater London
2022.10 - Current
- Negotiated, created and tracked contracts
- Project Managed surveyor reports
- Secured 5 year contract with large client
- Liaised with internal stakeholders to complete reports
- Created critical path to track weekly activities
- Monitored project timelines to avoid delays.
- Coordinated project tasks, ensuring timely completion.
- Managed communication amongst project team members to increase collaboration.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Handled negotiations with outside vendors and service agencies to meet team requirements.
- Established effective working relationships with stakeholders for smooth project progression.
Customer Experience Adviser
SANTANDER
2022.03 - 2022.10
- Acting as first point of contact for customers in branch and over telephone Building relationships and finding solutions to suit customer needs
- Assisting in branch with technology
- Managing day to day transactions, queries and servicing
- Organising large payment transactions such as deposits, withdrawals, transfers and international payments
- Developing knowledge of services and products including telephone banking transactions
- Protecting against frauds and scams
- Opening bank procedures such as security screen checks, loading ATMs and balancing tills
Receptionist
Office Angels
2022.01 - 2022.03
- Company Overview: (contractor)
- Bookings
- Enquiries
- Meet and Greet
- Event management
- (contractor)
Assistant Buyer, acting
JOHN LEWIS PARTNERSHIP
2019.07 - 2019.10
- Supported buying team in the creation and execution of assortment strategy
- Managed and reviewedD2C offering, to include reaching out to new brands and ensuring products were financially viable
- Collaborated with merchandising to forecast for the season and aligned these with brands ambitious targets and highlighted opportunities
- Executed creative vision which encompassed working with brands and internal partners to support market team with advertisement and marketing campaigns
- Worked in tandem with multiple business functions on wider projects
- Co-initiated and implemented a new supply chain process during Covid-19 so that third parties supplied products directly to customer
- This offered substantial savings per season across 10 products in furnishing accessories
- Nominated products from new product range on a weekly basis and worked with the online team to get immediate online exposure
- This drove significant app interaction leading to increased sales
Buying Assistant
JOHN LEWIS PARTNERSHIP
2017.09 - 2019.06
- Contributed and led weekly trade meetings to discuss current sales
- Responsible for delivering day to day buying operations to enable delivery of distinctive and profitable assortments
- Built strong relationships with suppliers and stakeholders across the business in order that the buyership could deliver its targets
- Ensured that samples were collated, labelled and laid out appropriately for all product development meetings
- Travelled to Didsbury to train staff to understand the financials
- Developed a strategy to minimise customer complaints, place correct orders and build the confidence of the Didsbury team
- Negotiated supplier contracts and onboarded new brands, whilst ensuring terms were agreeable for both parties and relationships were maintained and developed
- Worked closely with the Product Technologist throughout the development process to ensure sealing stages were running to critical path requirements
- Managed a complex critical path with varied lead times
- Ensured all product line lists and product sheets were correctly maintained on the system in line with departmental deadlines
- Coached and mentored 10+ new starters leading to accelerated performance and additional responsibilities
Administrator
JOHN LEWIS RETAIL
2014.07 - 2017.09
- Managed customer orders and controlled all administrative elements for Home Furnishing Fabrics for Oxford Street and Stratford Westfield stores
- Worked closely with suppliers, central stakeholders and other departments to ensure that orders arrived and were ready to be fitted in line with customers’ requirements and appointments
- Identified opportunities for continuous improvement and efficiency
- Sourced fabric requirements and dealt with wastage and refunds to John Lewis
- Resolved customer queries and complaints as the first point of contact
- Arranged payments, refunds or gift vouchers as appropriate
- Utilised knowledge of products and services to advise and to customers in order to meet department sales targets
Education
NVQ level II Qualified Beauty Therapy and Make Up -
London College of Beauty Therapy
Westminster, London 2003.01 - 2004.01
St Tropez Tanning Consultant - Qualified -
London College of Beauty Therapy
LondonSkills
- Diary management
- Negotiation skills
- Streamlining processes
- Resolving customer queries and complaints
- Highly organised and analytical
- Microsoft word
- Powerpoint
- Excel
INTERESTS
- I enjoy physical training
- Shopping
- Travel
Timeline
Contract Coordinator
Lambert Smith Hampton
2022.10 - Current
Customer Experience Adviser
SANTANDER
2022.03 - 2022.10
Receptionist
Office Angels
2022.01 - 2022.03
Assistant Buyer, acting
JOHN LEWIS PARTNERSHIP
2019.07 - 2019.10
Buying Assistant
JOHN LEWIS PARTNERSHIP
2017.09 - 2019.06
Administrator
JOHN LEWIS RETAIL
2014.07 - 2017.09
NVQ level II Qualified Beauty Therapy and Make Up -
London College of Beauty Therapy
2003.01 - 2004.01
St Tropez Tanning Consultant - Qualified -
London College of Beauty Therapy