Portia Okum
Ashburn,VA
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
18
18
years of professional experience
Work History
Owner
Home 2 Care Transportation
Madison, WI
01.2018 - 02.2024
- Responded promptly to calls for service from dispatch center personnel.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Monitored driver performance and compliance with safety regulations.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Created and enforced policies and procedures for entire team.
Owner
Shop Opal Boutique
Madison , WI
04.2006 - 11.2017
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
- Organized weekly sales reports to track inventory levels and maximize profitability.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Maintained customer service standards by monitoring employee performance and resolving customer complaints.
- Recruited, trained, and managed staff; scheduled shifts and tracked employee attendance.
Education
High School Diploma -
Appleton East High School
Appleton, WI06-2001
Bookkeeping Certification - Bookkeeping
Universal Accounting
OnlineSkills
- Business marketing
- Staff hiring
- Operations Management
- Customer Relations
- Hiring and staffing
- Inventory Management
- Administrative Oversight
Affiliations
- Volunteer for ghanaimpactproject.org ( help raise money and provide prosthetics for physically challenged in Ghana )
- Bookkeeping
- Very Active ( 6 mile Runner / Walker daily )
Timeline
Owner
Home 2 Care Transportation
01.2018 - 02.2024
Owner
Shop Opal Boutique
04.2006 - 11.2017
High School Diploma -
Appleton East High School
Bookkeeping Certification - Bookkeeping
Universal Accounting
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