Portia Phillips
Elementary Teacher
Raleigh,NC
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated professional with experience in education,banking, and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Teacher
Lynn Road Elementary
Raleigh, NC
08.2021 - Current
- Plan and implement integrated lessons to meet common core standards.
- Communicate frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Hold conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Foster team collaboration between students through group projects.
- Incorporate multiple types of teaching strategies into classroom.
- Attend and participate IEP/504 meetings for students and families.
- Work cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Summer School Teacher
Wakefield Elementary
Raleigh, NC
06.2021 - 08.2021
- Effectively executed lesson plans through instruction and guidance Thoroughly planned and collaborated with team and specialists Supervised classroom of up to 20 students to ensure order and safety Fostered student curiosity through hands on activities Implemented small groups for intervention Contacted parents, administrators, and counselors to address concerns or behavior
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Instructed up to 20 students individually and in groups on various subjects.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Built positive relationships with students, parents and team members to achieve smooth and productive experience.
Teacher
Lynn Road Elementary
Raleigh, NC
08.2019 - 06.2021
- Planned and implemented integrated lessons to meet common core standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Attended and participated IEP meetings for students and families.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Customer Service Representative
Terra Bella Marble
Clifton, NJ
06.2018 - 08.2019
- Performed a weekly inventory analysis.
- Quoted and arranged shipping for clients.
- Cross-trained and backed up other customer service managers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and questions and suggested alternative products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Entered orders into computer database system and processed backorders.
- Updated account information to maintain customer records.
Teller
Signature Bank
Bronx, NY
11.2016 - 06.2018
- Accurately processed a high volume of financial transactions including cash, checks, withdrawals, and transfers
- Greeted and assisted clients and Private Client Groups via email, phone, and in-person
- Followed up with Private Client Groups for approvals and account information Identified counterfeit currency and completed Currency Transaction Reports
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Children’s Book Intern
McIntosh and Otis
New York, NY
09.2015 - 12.2015
- Read queries and manuscripts.
- Wrote summaries, reader’s reports, and rejection letters.
- Helped write correspondence to agents, authors, and editors.
- Updated editors log.
- Assisted with mailings.
- Scanned, copied, and faxed contracts.
Intern
The Creative Kitchen
New York, NY
08.2015 - 12.2015
- Assisted with teaching classes to children.
- Wrote and reviewed blog content.
- Assisted with recipe writing.
- Helped prepare for events.
- Provided clerical support, addressing routine and special requirements.
Senior Customer Service Representative
HSBC
Bronx, NY
01.2014 - 01.2015
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reviewed and signed off on financial reports daily
- Reconciled all of the branch transactions daily
- Followed specific guidelines pertaining to the cash vault and negotiable items
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Watched flagged customer accounts to monitor ongoing issues.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Customer Service Representative
HSBC
Bronx, NY
10.2007 - 01.2014
- Processed and initiated financial transactions for customers efficiently and politely
- Assisted branch office management in new business through referrals and promotional sales goals
- As the commercial teller I handled large deposits for business customers and completed Currency Transaction Reports
- As the ATM balancer my responsibilities included frequently replenishing the machines, balancing the ATM’s once a week, and handling any inquiries and paperwork regarding the ATM transactions
Education
No Degree - Education
North Carolina Teachers of Tomorrow
05.2001 -
Master of Science - Publishing
Pace University
01.2015 - 05.2016
Bachelor of Arts - English Literature
Baruch College
08.2003 - 12.2013
Skills
Technical Skills
Proficient in Microsoft Word
Working knowledge of PowerPoint, Excel, and Outlook
Report preparation
Sales expertise
Complaint resolution
Administrative support
Professional telephone demeanor
Compliance, banking laws and regulations
Excellent time management skills
Lesson Planning
Elementary education
Differentiated instruction
Social-Emotional Learning training
Certification
Residency License - June 2023
08-2022
Timeline
Residency License - June 2023
08-2022
Teacher
Lynn Road Elementary
08.2021 - Current
Summer School Teacher
Wakefield Elementary
06.2021 - 08.2021
Teacher
Lynn Road Elementary
08.2019 - 06.2021
Customer Service Representative
Terra Bella Marble
06.2018 - 08.2019
Teller
Signature Bank
11.2016 - 06.2018
Children’s Book Intern
McIntosh and Otis
09.2015 - 12.2015
Intern
The Creative Kitchen
08.2015 - 12.2015
Master of Science - Publishing
Pace University
01.2015 - 05.2016
Senior Customer Service Representative
HSBC
01.2014 - 01.2015
Customer Service Representative
HSBC
10.2007 - 01.2014
Bachelor of Arts - English Literature
Baruch College
08.2003 - 12.2013
No Degree - Education
North Carolina Teachers of Tomorrow
05.2001 -
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