Portia Rist

• Delivering exceptional customer service via phone, ensuring each interaction ends with high customer satisfaction
• Resolving customer concerns with empathy, helping with product selection, and addressing inquiries with professionalism
• Independently navigate internal systems while multitasking across multiple screens in a fast paced environment
• Exceeding service level expectations through time management, problem-solving, and proactive decision-making
• Collaborating with leadership and team members to ensure a smooth workflow and maintain exceptional service standards

• Oversaw the precise input of capitation and contract details, improving the integrity of provider data configurations
• Managed the utilization of database systems for data entry and research, thereby bolstering data precision and usability
• Guided and supported inexperienced staff through mentorship, contributing to their onboarding and ongoing professional growth

• Processed Family & Children's Medicaid applications, ensuring compliance and high accuracy
• Guided clients on Medicaid policies, clearly explaining program requirements
• Trained and mentored new caseworkers, emphasizing regulatory adherence

• Led quality assurance reviews, identifying training needs, enhancing staff skills, improving compliance.

• Developed and delivered training modules on new policies, boosting efficiency and adherence.

• Implemented robust quality assurance practices, maintaining program compliance and integrity.

• Addressed training requirements, supporting staff development and program effectiveness. • Evaluated client eligibility for social services, ensuring compliance with federal and local government regulations.

• Managed detailed client records, maintaining accuracy and compliance. • Resolved client inquiries and issues, providing thorough support.

• Advocated for client needs with empathy and professionalism.

• Evaluated client eligibility for social services, ensuring compliance with federal and local government regulations

• Managed detailed client records, maintaining accuracy and compliance

• Resolved client inquiries and issues, providing thorough support

• Advocated for client needs with empathy and professionalism