Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Portia Roach

Euless,TX

Summary

Hardworking and reliable rail operator with strong ability in mechanically inclined situations. Offering apprentice electrician license and extremely personable with high energy and self direction. Highly organized, proactive and punctual with team-oriented mentality.

Overview

10
10
years of professional experience

Work History

Light Rail Operator

Dart
Dallas, TX
05.2023 - Current
  • Performed daily pre-trip inspections of light rail vehicles to ensure safety and compliance with regulations.
  • Operated light rail vehicle in a safe and efficient manner, adhering to all rules and regulations.
  • Provided customer service assistance to passengers regarding route information or other inquiries as needed.
  • Maintained communication with dispatchers via radio or telephone to report any delays or incidents on the line.
  • Responded to emergency situations such as medical emergencies, fires, hazardous material spills or mechanical breakdowns according to established protocols.
  • Reported any defects or issues related to the light rail vehicle's performance or equipment immediately.
  • Communicated effectively with fellow operators regarding operational matters during shift changes or transfers of routes at terminals.
  • Followed standard operating procedures for starting up and shutting down the light rail vehicle at designated stations along the route.
  • Ensured that all signals were followed correctly while operating the light rail vehicle between stations.
  • Inspected brake systems regularly for proper functioning.
  • Monitored track conditions along assigned routes for potential hazards.
  • Checked doors before departing from each station to ensure they were closed properly.
  • Adhered strictly to speed limits when driving the light rail vehicle.
  • Observed traffic laws and operated in accordance with local ordinances.
  • Maintained passenger safety by reporting delays, mechanical issues and emergencies.
  • Directed emergency evacuation procedures during times of crisis, protecting safety of all riders.
  • Regulated vehicle speed and stoppages to meet expected schedules.

Assistant Manager

Circle K
Bedford, TX
10.2020 - 10.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Apprentice Electrician

JMEG Electrical Contractors
Farmers Branch, TX
03.2016 - 12.2020
  • Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
  • Inspected electrical systems, equipment and components to identify hazards, defects and the need for adjustment or repair.
  • Connected wires to circuit breakers, transformers or other components.
  • Performed general maintenance on electrical systems including replacing worn parts and repairing faulty wiring.
  • Measured, cut and bent wire and conduit using hand tools and power tools.
  • Assembled conduits by threading ends together with couplings or clamps.
  • Followed all safety procedures when handling hazardous materials such as high voltage electricity.
  • Read blueprints or technical diagrams to determine the layout of a system.
  • Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
  • Calculated load capacities of circuits to ensure conformance to code requirements.
  • Maintained records of installation activities by completing forms and reports as required.
  • Repaired electric motors, pumps, fans.
  • Worked with relay logic circuits.
  • Assisted in troubleshooting problems with various types of control systems.
  • Installed lighting fixtures such as fluorescent bulbs or LED lights.
  • Identified potential problems before they occur by inspecting equipment regularly.
  • Provided advice on how best to utilize available energy sources efficiently.
  • Observed safety regulations while working on energized systems.
  • Used specialized diagnostic tools to locate faults in complex electrical systems.
  • Replaced defective circuit breakers or fuses when necessary.
  • Ensured compliance with relevant codes related to the National Electrical Code.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Supported journeyman and master electricians in maintaining, operating and repairing electrical systems.
  • Assisted electricians in wiring residential buildings with installation of electrical conduits.
  • Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
  • Worked in team-based environment to accomplish projects.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
  • Installed new electrical components, fixtures and motors.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Kept work areas clean, neat and free of hazards.
  • Dug trenches and created holes to pull conduit and install supports.
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Maintained organization, cleanliness and safety in work areas.
  • Measured and prepared supplies for electrical tasks.
  • Developed comprehensive knowledge of electrical codes, principles and federal regulations.
  • Kept work areas clean, neat and organized for efficient operations.
  • Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Followed relevant electrical and building codes for each job.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Built controllers and panels to complete system installations.
  • Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
  • Transported required supplies and employees from headquarters to job site using company vehicles.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.
  • Set up equipment and configured settings for optimal performance.
  • Tested functions of installed electricity control and distribution apparatus for dependability or adjustments.
  • Calculated wattages, KW and KVA to provide reliable power supply system for residential and commercial units.

Bindery Assistant

Technology media group
Dallas, TX
01.2014 - 07.2016
  • Assisted in the setup of bindery machines and related equipment.
  • Maintained a safe work environment by adhering to safety protocols.
  • Performed quality control checks on products to ensure accuracy of binding.
  • Operated guillotine cutter, paper drill, folder, stitcher, binder and other bindery equipment as needed.
  • Handled customer inquiries regarding orders and services provided by the bindery.
  • Organized production paperwork for efficient workflow management.
  • Monitored inventory levels of supplies and materials used in the bindery.
  • Kept records of jobs processed including quantity, type of material used.
  • Inspected finished products for defects or imperfections before shipment.
  • Processed incoming mail and packages ensuring accurate sorting and delivery procedures were followed.
  • Loaded printed sheets into feeders to prepare them for binding operations.
  • Collated documents according to client specifications using automated collating machine or hand-sorting methods.
  • Provided technical support to workers operating bindery machinery when necessary.
  • Repaired damaged books using specialized tools such as glue guns, sewing machines.
  • Assembled various types of booklets such as catalogs, magazines, reports.
  • Participated in regular maintenance activities such as lubrication, cleaning, on all bindery machinery.
  • Troubleshot any issues with the machines that occurred during production runs.
  • Prepared finished products for shipment.
  • Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Inspected finished products, bound and unbound items to identify defects or quality issues.
  • Read work orders to determine instructions and specifications for machine set-up.
  • Communicated with staff coordinate work, maintain efficiency and achieve production targets.
  • Examined stitched, collated and bound product samples for imperfect bindings, ink spots and torn pages.
  • Used stitching or gluing techniques to secure endpapers, bindings and backings.
  • Trimmed edges of books to size using cutting machines, book trimming machines or hand cutters.
  • Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
  • Used machine equipment to cut book edges to meet specifications and produce quality products.

Education

Computer Graphics

ITT Technical Institute-Arlington
Arlington, TX
2005

GED -

Macarthur High School
Irving, TX
08.2003

Skills

  • Mechanical Troubleshooting
  • Pre- and Post-Trip Inspections
  • Navigation Equipment
  • Equipment Inspection
  • Customer Service Expertise
  • Safe Driving Skills
  • Daily Trip Report Preparation
  • Agile Development Frameworks
  • Usability Understanding
  • Report Writing Skills
  • Recordkeeping
  • Documentation Updates
  • Customer-Oriented
  • Requirements Analysis and Design Phases
  • Electrical Engineering Certified
  • Wiring Layouts
  • Wiring Installations
  • Calibration Tools
  • Electrical Installations
  • Standard Power Tool Knowledge
  • OSHA Guidelines
  • Electrical Codes Familiarity
  • Electrical Repair
  • Electrical Diagnostics
  • Electrical Maintenance and Repair
  • Troubleshooting
  • Diagnostics and Troubleshooting
  • System Installations
  • Wiring for Commercial and Residential Projects

References

References available upon request.

Timeline

Light Rail Operator

Dart
05.2023 - Current

Assistant Manager

Circle K
10.2020 - 10.2022

Apprentice Electrician

JMEG Electrical Contractors
03.2016 - 12.2020

Bindery Assistant

Technology media group
01.2014 - 07.2016

Computer Graphics

ITT Technical Institute-Arlington

GED -

Macarthur High School
Portia Roach