Portia Senigal
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Ecopark2, excelling in problem-solving and teamwork. Recognized for enhancing operational efficiency and reducing wait times through effective communication. Proficient in managing customer accounts and ensuring compliance, while delivering exceptional service that fosters positive relationships.
Overview
15
15
years of professional experience
Work History
ERS Customer Service/Parking Attendant/Dispatcher
Ecopark2
04.2021 - 11.2024
- Managed parking operations, ensuring efficient vehicle flow and compliance with regulations.
- Trained and mentored new staff on best practices and customer service standards.
- Monitored parking areas for safety and security, addressing issues promptly.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Assisted customers with jump-starting cars and other minor vehicle problems, enhancing customer service.
- Delivered above and beyond service to VIP guests at property.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Security Officer
Patriots Security
09.2018 - 03.2020
- Supervised security operations to maintain safety and compliance.
- Conducted thorough security checks and patrols efficiently.
- Trained new team members on security protocols and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
Security Officer
Danner's Inc
03.2017 - 08.2018
- Monitored surveillance systems to detect suspicious activity.
- Monitored CCTV cameras and alarm systems for security breaches.
- Improved access control measures, reducing unauthorized entries.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Clutch City Sports/ Toyota Center
08.2013 - 09.2016
- Assisted call-in customers with questions and orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
- Check in employees at the staff entrance an checking in the celebrity, and players into the loading dock area.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Gulf Coast Security
02.2013 - 08.2013
- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Assisted in implementing security protocols, enhancing overall site safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Security Officer
U.S Security Association
02.2012 - 03.2013
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
Cashier/Floral Assistant/File Maintenance Clerk
Randalls
09.2009 - 09.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper reconciliation at end of shifts.
- Assisted in training new cashiers on company policies and procedures.
- Monitored inventory levels, restocking merchandise as needed to enhance sales opportunities.
- Implemented best practices for cash handling, improving accuracy and reducing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Worked flexible schedule and extra shifts to meet business needs.
- Created and printed labels for well-organized filing.
Education
Channelview High School
Channelview, TXAssociates Degree - Health Care Management
Fortis Institute
Houston, TX06-2021
Certification - Medical Billing And Coding
Fortis Institute
Houston, TX07-2020
Skills
- Strong customer service
- Team player attitude
- Reliable and punctual
- Patience and tolerance
- HIPAA compliance
- ICD-10 proficiency
- Insurance verification
- Payment posting
- Diagnostic coding
- CPT coding
- Anatomy and physiology
- Data entry
- Medical billing
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Languages
English
Full Professional
Timeline
ERS Customer Service/Parking Attendant/Dispatcher
Ecopark2
04.2021 - 11.2024
Security Officer
Patriots Security
09.2018 - 03.2020
Security Officer
Danner's Inc
03.2017 - 08.2018
Security Officer
Clutch City Sports/ Toyota Center
08.2013 - 09.2016
Security Officer
Gulf Coast Security
02.2013 - 08.2013
Security Officer
U.S Security Association
02.2012 - 03.2013
Cashier/Floral Assistant/File Maintenance Clerk
Randalls
09.2009 - 09.2012
Channelview High School
Associates Degree - Health Care Management
Fortis Institute
Certification - Medical Billing And Coding
Fortis Institute
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