Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Portia Thompson

Charlotte,NC

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

13
13
years of professional experience

Work History

Cross Dock Supervisor

Conns Home Plus Warehouse
Charlotte, NC
10.2022 - Current
  • Supervised and coordinated the daily activities of cross dock personnel to ensure efficient loading and unloading of freight.
  • Monitored the accuracy and timeliness of freight delivery, ensuring that all shipments are delivered on time.
  • Ensured compliance with company policies regarding safety, security, quality control, and other operational guidelines.
  • Performed periodic audits of shipping records for accuracy and completeness.
  • Reviewed documentation associated with each shipment prior to release from dock area.
  • Used electric forklifts and electric pallets to safely move pallets.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Organized delivery schedules and routes to ensure timely arrival of goods.
  • Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.

Senior Customer Representative

Synchrony Financial
Charlotte, NC
10.2018 - 04.2022
  • Open and maintain customer accounts by recording account information.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Assist customers in understanding their bill, processing transactions, and making payments.
  • Maintaining accounts for fraudulent activity and liaising between customers and the compliance department to resolve issues.
  • Provided technical support to customers via phone, email and online chat.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction ratings.

Operations/Membership/Marketing Asst. Mgr

SAM’S CLUB, Wal-Mart Stores, Inc.
Buford, GA
11.2011 - 12.2017
  • Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
  • Responsible for sales and operations in areas of Front-end registers, Marketing departments, and Member/ Customer Service desk areas which contributed to exceeding sales volume over $100 thousands in revenue
  • Assisted in increasing clubs’ annual sales growth and profit from $8 million to $10 million in sales volume
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implementing the company's marketing strategies with company guidelines and procedures.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Participating in sales and marketing events to meet membership goals.
  • Provide member service by training associates, communicating, and explaining different types of memberships, programs, and benefits to current and prospective members with account decisions and building relationships on the value of Sam's products and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assisted in the preparation of monthly financial statements and reports.
  • Prepared daily cash flow statements for management review.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Coordinated training programs for new employees and existing staff members.

Education

Associate of Science - Business Administration And Management

Post University
Waterbury, CT
12-2023

Windsor Forest High School
Savannah, GA
05.2001

Skills

  • Load Planning
  • Warehouse Management
  • Excellent Communication
  • Analytical Skills
  • Adaptability
  • Problem-Solving
  • Inventory Management
  • Team building
  • Coaching and Mentoring
  • Performance Management
  • Customer Service
  • P&L Management
  • Performance monitoring
  • Schedule Management

References

Available Upon Request

Accomplishments

  • Post University- Waterbury, CT- Dean list 2021, 2022, and 2023
  • GPA- 3.85 for 2021, 2022. and 2023

Timeline

Cross Dock Supervisor

Conns Home Plus Warehouse
10.2022 - Current

Senior Customer Representative

Synchrony Financial
10.2018 - 04.2022

Operations/Membership/Marketing Asst. Mgr

SAM’S CLUB, Wal-Mart Stores, Inc.
11.2011 - 12.2017

Associate of Science - Business Administration And Management

Post University

Windsor Forest High School

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Portia Thompson