Portia McMurtrey
Pearl,MS
Overview
13
13
years of professional experience
Work History
Material Handler Supervisor
Federal Bureau Of Prisons
Yazoo City, MS
04.2015 - Current
- Supervise daily trust fund operations while ensuring accuracy, accountability, and compliance with federal regulations.
- Lead and train staff, assign work, and monitor productivity.
- Resolve customer and inmate account inquiries professionally and efficiently.
- Maintain confidential financial and inventory records with a high level of accuracy.
- Utilize multiple computer applications to process transactions, manage records, and generate reports.
- Prioritize multiple responsibilities while consistently meeting deadlines.
- Coordinated logistics for inbound and outbound materials, optimizing workflow and reducing delays.
- Improved warehouse efficiency by implementing a new inventory management system.
Warden's Secretary / Unit Secretary
Federal Bureau Of Prisons
Bastrop, TX
03.2018 - 03.2020
- Directed daily operations, ensuring compliance with federal regulations and institutional policies.
- Managed staff performance, fostering professional development and enhancing team effectiveness.
- Implemented safety protocols, reducing incidents and promoting a secure environment for staff and inmates.
- Oversaw inmate programs, facilitating rehabilitation initiatives to promote successful reintegration into society.
- Provided administrative support to executive leadership and unit staff.
- Answered and directed incoming phone calls while providing professional customer service.
- Managed calendars, correspondence, reports, and confidential records.
- Prepared official documents, memorandums, and reports.
- Maintained accurate filing systems and data entry records.
- Coordinated meetings and communicated with staff, outside agencies, and the public.
Call Center Representative
MTM Health
Jackson, MS
08.2013 - 03.2015
- Assisted Medicaid and Medicare members by phone in scheduling non-emergency medical transportation to healthcare appointments.
- Managed a high volume of inbound calls while delivering compassionate and efficient customer service.
- Verified member eligibility and appointment information to ensure accurate transportation scheduling.
- Resolved customer concerns and provided timely solutions while maintaining professionalism.
- Coordinated with transportation providers to ensure reliable service.
- Documented all customer interactions accurately using company systems.
- Met quality standards while maintaining confidentiality and compliance with company policies.
- Provided exceptional customer service by addressing inmate inquiries and concerns efficiently.
- Utilized call management systems to log interactions and track resolutions effectively.
Education
Associate of Applied Science - Nursing
Holmes Community College
Ridgeland, MS12-2025
Skills
- Customer Service Excellence
- Remote Customer Support
- Inbound Call Center Operations
- High-Volume Call Handling
- Conflict Resolution
- Active Listening
- Data Entry (50 WPM if applicable)
- Microsoft Office Suite
- Multi-Line Phone Systems
- Scheduling & Coordination
- CRM & Computer Systems
- Administrative Support
- Confidential Records Management
- Team Leadership
- Time Management
- Problem Solving
- Written & Verbal Communication
- Multitasking
Timeline
Warden's Secretary / Unit Secretary
Federal Bureau Of Prisons
03.2018 - 03.2020
Material Handler Supervisor
Federal Bureau Of Prisons
04.2015 - Current
Call Center Representative
MTM Health
08.2013 - 03.2015
Associate of Applied Science - Nursing
Holmes Community College