Portia M. Marshall
Gilbert,AZ
Summary
Motivated self starter with 20 years experience working in administration for a large Government Department in Los Angeles County. A team player with the ability to also complete task individually focusing on maintaining morale and abiding by policy and procedures.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Phoenix Children's Hospital Outpatient Center
Gilbert, AZ
10.2021 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Staff Assistant II
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
05.2016 - 08.2021
- Responsible for entering and submitting electronic hiring request for approval.
- Updating and maintaining internal Item Control and Org Charts.
- Provide assistance to my Manager for space projects which include space assessments, relocation of staff and detailed logistics such as equipment and furniture moves.
- Maintaining and record keeping for Non-Capital Asset and Asset Audit as well as ensuring all equipment and furniture are tagged properly.
- Submit electronic request for facility repairs.
- Coordinator and conduct monthly Health and Safety Meetings.
- Review and submit quarterly Overtime Request for special projects.
- Prepare clinic deposits for weekly banking.
- Schedule on-site visits for various vendors.
- Provided front desk coverage as needed
- Reviewed daily client schedules and assisted with canceling and rescheduling appointments.
Staff Assistant I
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
03.2011 - 05.2016
- Coordinate Outside Training Request for large department which includes working with various vendors, other government agencies, and accounting unit.
- Review and analyze current outside training policy and recommend modification to current policy.
- Maintain budget logs ensuring Bureaus have enough funding to attend outside trainings by reviewing and analyzing their expenditures.
- Back-up to Manager reviewing Special Request for Clinical trainings and creating Statement of Work (SOW).
- Provide assistance to Training Coordinators at conferences and trainings.
- Analyze and provide preliminary eligibility recommendations for over 150 Mental Health Loan Assumption Program (MHLAP) applications.
- Scriber for Adult Peer Specialist Workgroup Meetings.
- Provide support to Program Manager and make recommendations on issues which impact Program Support Bureau Training Budget.
Head Clerk
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
06.2007 - 03.2011
- Assist with developing and implementing policies and procedures for Homeless and Housing enrollment process.
- Assist IT technician by synthesizing data and creating a user friendly centralized database for all incoming housing applications.
- Participate in Division Housing Liaison meetings making recommendations on efficient processing of Housing applications.
- Coordinating and cataloging homeless and housing files for archiving.
- Requesting missing documents and resolving issues for completion of housing applications.
- Responsible for all Data-Entry for Homeless Section 8 and Shelter Plus Care applications.
- Requesting client Homeless Section 8 home visits: sending reminders of upcoming home visits to housing liaisons/case workers along with a blank copy of home visit sheet which they must complete at each visit and submit (original) back to our office for verification that clients are abiding by homeless Section 8 rules.
- Collecting client lease agreements and documentation verifying Mental Health services and all information is accurate before entering it into database/filing them in correct client application file.
Head Clerk
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
03.2006 - 06.2007
- Analyzing and making recommendations to Manager for solution of variety of administrative issues of organization, budget, policy/procedures, systems/programs and general management/personnel.
- Supervision of clerical support staff which includes assigning work duties that met needs of each required area of operation, approving and monitoring work schedules, maintain discipline and morale.
- Clerical support duties for clinical outpatient program creating various correspondence, coordinate staff meetings, and conference calls.
- Oversee Timekeeping function by maintaining all employee timecards distributing them into each employee’s inbox, making copies, time report, recording time and ROTOS in each employee folder.
- Oversee Medical Records staff to ensure adequate coverage at all times and request for records are processed in a timely order.
- Review and make recommendations to current policies related to organizational issues and work processes and implemented new policies.
- Completing staff’s performance evaluations and appraisal of promotability.
- Prepare justification and submit facility change request and monitor for completion.
Sr. Clerk
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
07.2003 - 03.2006
- Timekeeper, Supervision of clerical support staff which includes interns, Back up for medical records room, Back up for PAT’s (prescriptions), and Secretarial duties to program manager which consist of:
- Answering telephone.
- Typing office correspondence.
- Following up on assignments.
- Assist with distributing request for medical records.
Intermediate Clerk
County Of Los Angeles Department Of Mental Health
Los Angeles, CA
06.2001 - 07.2003
- Answered multi-line phone system to respond to inquiries and transfer calls to appropriate staff.
- Greeted guests at front desk and provided excellent customer service while managing check-in process.
- Used internal software to process check-ins and check-outs.
- Scheduled follow-up appointments for established patients for ongoing medical treatments.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Bachelor of Science - Health Care Administration
Walden University
Minneapolis, MN08.2015
Skills
- Organization and planning
- Teamwork
- Problem Solving
- Customer Service Skills
Timeline
Patient Access Representative
Phoenix Children's Hospital Outpatient Center
10.2021 - Current
Staff Assistant II
County Of Los Angeles Department Of Mental Health
05.2016 - 08.2021
Staff Assistant I
County Of Los Angeles Department Of Mental Health
03.2011 - 05.2016
Head Clerk
County Of Los Angeles Department Of Mental Health
06.2007 - 03.2011
Head Clerk
County Of Los Angeles Department Of Mental Health
03.2006 - 06.2007
Sr. Clerk
County Of Los Angeles Department Of Mental Health
07.2003 - 03.2006
Intermediate Clerk
County Of Los Angeles Department Of Mental Health
06.2001 - 07.2003
Bachelor of Science - Health Care Administration
Walden University
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