Poshitha Dayanda Medappa
Morrisville,NC
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
Hp Inc
Bangalore, Karnataka
05.2017 - 06.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Assisted customers with troubleshooting software and hardware issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Recommended system enhancements and upgrades to support evolving business needs.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Desktop Support Engineer
FIS Global
Bangalore, Karnataka
11.2015 - 09.2016
- Resolved network connectivity issues for local area networks and wide area networks.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Configured user accounts, permissions and passwords according to company policies.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Diagnosed and resolved hardware and software issues efficiently.
- Installed and configured computer systems, printers, and other peripherals.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Provided technical assistance to users in person, via phone or email.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
Education
Master of Science - Computer Networking
Visvesvaraya Technological University
Bangalore08-2015
Bachelor of Science - Computer Science And Engineering
Visvesvaraya Technological University
Bangalore08-2013
Skills
- Technical Troubleshooting
- Product Knowledge
- Software Installation
- Firewall Installation
- Customer Support
- Remote Support
Accomplishments
- Awarded twice ‘Exceptional Performance (Q2)’ for best performance in HP Inc.
Timeline
Technical Support Engineer
Hp Inc
05.2017 - 06.2024
Desktop Support Engineer
FIS Global
11.2015 - 09.2016
Master of Science - Computer Networking
Visvesvaraya Technological University
Bachelor of Science - Computer Science And Engineering
Visvesvaraya Technological University
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