Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Post Graduated

Waterloo,ON

Summary

KIRTI SHARMA Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. C Excellent C++ Excellent JAVA Excellent Customer service Excellent Sales Excellent Retail industry knowledge Excellent

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Technical Support Representative

Kelly services
Kitchner, Ontario
05.2022 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Shift Supervisor

Tim hortons
Sydney, NS
05.2021 - 05.2021
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Customer Representative

Sydney Call Centre
Sydney
01.2021 - 04.2021
  • Nova Scotia
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information.

Education

Post Baccalaureate Diploma in Supply Chain Mgmt - Supply Chain Management

Cape Breton University
Sydney, NS
01.2019 - 12.2020

Skills

Technical support adviser

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Accomplishments

  • 2017-06 - 2018-06
  • Post Baccalaureate diploma in Supply
  • Chain Management :
  • Supply chain management
  • Cape Breton University -
  • Sydney Nova Scotia 2019-01 - 2021-12
  • Masters in computer application :
  • Information Technology
  • JMIT -
  • Haryana i am well informed with many languages such as
  • JAVA , C , C++
  • I have done projects in Android and IOS 2015-09 - 2017-04
  • Bachelor in computer science :
  • Information
  • Technology

Timeline

Technical Support Representative

Kelly services
05.2022 - Current

Shift Supervisor

Tim hortons
05.2021 - 05.2021

Customer Representative

Sydney Call Centre
01.2021 - 04.2021

Post Baccalaureate Diploma in Supply Chain Mgmt - Supply Chain Management

Cape Breton University
01.2019 - 12.2020

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