Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Potasha Glenn

Lawrenceville,GA

Summary

Accomplished Clinical Support Specialist with a proven track record at AccentCare, enhancing patient care through expert HIPAA knowledge and effective patient confidentiality practices. Skilled in clinical documentation and assessment, I significantly streamlined clinical processes and improved patient satisfaction. Demonstrates strong leadership in training healthcare staff, fostering a collaborative and results-driven team environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Clinical Support Specialist

AccentCare
11.2022 - Current
  • Communicated medical need for patient visits to scheduling department.
  • Noted physician orders in chart and completed directed actions.
  • Provided comprehensive training to new healthcare staff members, contributing to a highly skilled and competent team.
  • Participated actively in quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
  • Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
  • Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.

Transition Specialist

Visiting Nurse Health System
08.2020 - Current
  • Established relationships with key industry partners, fostering a collaborative environment that enhanced service offerings for clients undergoing transitions.
  • Provided ongoing support and guidance for clients during the entire transition process, addressing concerns and troubleshooting issues as needed.
  • Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
  • Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
  • Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
  • Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
  • Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
  • Increased access to resources for clients by actively researching available community programs and services.
  • Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.


Clinical Manager Assistant / Intake Coordinator

Amedisys Home Health
10.2007 - 06.2021


  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Coordinated interdisciplinary communication for smoother transitions between care providers.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

LPN Team Lead

Northside Hospital / Atlanta Cancer Care
08.2018 - 04.2021


  • Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
  • Provided emotional support for patients and families coping with the challenges of a cancer diagnosis.
  • Maintained detailed documentation of patient assessments, interventions, and outcomes using electronic health record systems.
  • Counseled patients and provided listening ear and emotional support.
  • Promoted patient safety by adhering to strict infection control protocols throughout all aspects of cancer treatment administration.
  • Assessed patients during course of treatment to identify concerning reactions.
  • Advocated for patients'' rights, ensuring access to appropriate pain management options during end-of-life care.
  • Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, wound care and IV in infusion treatment facility.
  • Streamlined patient flow in an outpatient infusion clinic by efficiently managing schedules and resources.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored inventory levels of medical supplies closely, ordering necessary items promptly to prevent shortages.

LPN II

Piedmont Atlanta Hospital Kidney/Liver Transplant
03.2014 - 09.2016
  • Collaborated with interdisciplinary teams for optimal patient care coordination throughout the entire transplantation journey.
  • Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
  • Assisted in the completion of pre-transplant evaluations to ensure successful organ matches.
  • Promoted efficiency in the transplantation process by maintaining organized files on all active waiting list patients.
  • Contributed to high-quality patient care by coordinating necessary pre-and post-operative tests, consultations, and procedures.
  • Ensured seamless communication between patients, families, and medical teams by acting as a liaison during transplant procedures.
  • Maintained accurate and up-to-date patient records, contributing to efficient decision-making processes during transplant candidacy assessments.
  • Coordinated transportation logistics for organ procurement and delivery, contributing to the successful completion of transplantation surgeries.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Answered patient inquiries and provided information about healthcare services.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Scheduled patients for appointments and maintained master calendar.
  • Performed basic laboratory tests and collected specimens for further testing.

LPN

Emory Heart and Vascular Center
07.2011 - 06.2012
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Managed caseload of 5-6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Provided inpatient care to diverse population of adult medical and surgical patients.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Administered blood products and monitored vital signs to address immediate concerns.
  • Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.

LPN

Redmond Regional Medical Center
08.2003 - 11.2007
  • Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
  • Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
  • Managed caseload of 5-6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Provided inpatient care to diverse population of adult medical and surgical patients.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Administered blood products and monitored vital signs to address immediate concerns.
  • Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.
  • Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
  • Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.


  • Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.



Education

Associate of Science - Practical Nursing

Georgia Northwestern Technical College
Rome, GA
09.2023

Skills

  • HIPAA knowledge
  • Patient confidentiality
  • Clinical Documentation
  • Clinical assessment
  • Medication Administration
  • Care Plan Adherence
  • Regulatory Compliance
  • Care Coordination
  • Privacy and confidentiality
  • Physician Collaboration
  • Recording vital signs
  • Catheter Care
  • Patient Monitoring
  • Patient Assessments
  • End of life care
  • Family Support
  • Geriatric Care
  • Behavioral health support
  • Diabetes management
  • Tracheostomy Care
  • Georgia Driver's License
  • Medical Records Management
  • Post-Surgical Care
  • Chronic Disease Management
  • Home care
  • HCHB
  • Patient Care Assessment
  • Patient Condition Monitoring
  • Intravenous therapy
  • Patient Examination
  • Oxygen saturation standards
  • Procedure Assistance
  • EMR: Epic, Cerner, Allscripts, Navi Health, Careport, Careflow, MediTech
  • Collecting vitals
  • Documentation
  • Insulin medication assistance
  • Preventive health
  • Case Management
  • Training staff
  • Vitals monitoring
  • Diagnostic Test Ordering
  • Infection Control
  • Heartsaver First Aid CPR AED
  • Procedure Room Preparation
  • Medical Procedure Preparation
  • Teamwork and Collaboration
  • Problem-Solving
  • Medication and IV administration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Compassionate and Caring
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Strong Clinical Judgment
  • Direct Patient Care
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Patient and family advocacy
  • Patient Education
  • Certified in CPR/AED
  • Monitoring Vital Signs

Certification

  • Certified CPR Instructor, AHA - 5/2023-5/2025
  • BLS, AHA - 12/2023-12/2025

Timeline

Clinical Support Specialist

AccentCare
11.2022 - Current

Transition Specialist

Visiting Nurse Health System
08.2020 - Current

LPN Team Lead

Northside Hospital / Atlanta Cancer Care
08.2018 - 04.2021

LPN II

Piedmont Atlanta Hospital Kidney/Liver Transplant
03.2014 - 09.2016

LPN

Emory Heart and Vascular Center
07.2011 - 06.2012

Clinical Manager Assistant / Intake Coordinator

Amedisys Home Health
10.2007 - 06.2021

LPN

Redmond Regional Medical Center
08.2003 - 11.2007

Associate of Science - Practical Nursing

Georgia Northwestern Technical College

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Potasha Glenn