Stamatina Potiri
Business Analyst | Performance Manager
Miami,FL
Summary
Business Analyst | Financial Modeling & Process Optimization | Operational Leadership
With 6+ years in business analysis, financial forecasting, and leading high-performance teams, I bridge data-driven decision-making with scalable process improvements to enhance efficiency and reduce costs. Eager to apply my knowledge and skillset to maritime and logistics operations, where leadership and analytics drive efficiency.
Core Strengths:
✔ Financial Planning & Cost Optimization
✔ Data Analytics & Reporting
✔ Team Leadership & Performance Management
✔ Stakeholder Collaboration
Tools: Power BI, SQL, Excel, PowerPoint
Methods: Zero-based budgeting, root-cause analysis, Lean Six Sigma (Yellow Belt)
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Call Center Performance Manager
Aambience Services
Athens, Greece
07.2024 - 05.2025
- Designed Custom Reporting Systems
Developed Automated Performance & Revenue Tracking Dashboards for company's different projects (banking, telesales, e-shop)
Partnered with clients and C-level management to analyze the results and develop data driven strategies. - Built a Scalable Budgeting & Forecasting Model
Implemented a new financial tracking system to monitor daily revenue and profitability across all projects (PPM, PPH, FTE, commission-based pricing models) enhancing fiscal accuracy. - Pricing & Capacity Planning for Business Growth
Spearheaded pricing strategies and capacity planning for new business opportunities, determining optimal pricing models and resource allocation.
Provided data-backed recommendations on offered pricing and operational scalability, enabling the sales team to competitively pitch to potential clients and secure contracts - Process Optimization & Quality Assurance (Startup Contribution)
Collaborated with operations teams to align performance metrics with business objectives.
Identified inefficiencies in project workflows and recommended data-driven improvements
Worked towards building the company’s quality assurance team from the ground up.
Assistant Call Center Manager
Teleperformance Hellas
Athens, Greece
08.2022 - 07.2024
- Assigned task & duties to team members by setting targets & expectations and following up on the proper execution
- Attended recurrent & ad-hoc external and internal meetings, reviews and presentations.
- Contributed to PSP/DMAIC sessions with data & suggestions.
- Controlled the team’s adherence to the schedule and coordinated the timekeeping related procedures
- Monitored the quantitative & qualitative performance on an individual & team level.
- Took necessary actions to drive team’s performance and develop the people
- Reported back to the manager the outcome of the actions, tasks, highlighted eventual risks & opportunities and proposed preventive and/or corrective actions
Business Analyst
Teleperformance Hellas
Athens, Greece
03.2019 - 07.2022
- Performed budgeting and forecasting for project.
- Established new reports for tracking finances and sizing of new projects.
- Planed 3 major project ramp ups (HC increased more than 100%) and closely monitored process to assure smooth completion.
- Collected & prepared data for daily/ weekly/ monthly analysis.
- Created and shared reports to upper management and client.
- Participated on internal/client meetings in order to present & review performance analysis and propose solutions.
- Drafted quarterly and yearly reports on company financial metrics to assess success and account for deficiencies.
Quality Assurance Analyst
Teleperformance Hellas
Athens, Greece, Wisconsin
05.2018 - 03.2019
- Developed and maintained KPI reports for project.
- Monitored performance on individual & team level (40 people) and took necessary actions (feedback/ coaching etc).
- Participated in monthly presentations regarding team performance.
- Contributed to PSP/DMAIC sessions
Customer Sales Representative
Teleperformance Hellas
08.2017 - 04.2018
- Offered Online Sales and After Sales Support via inbound calls/email/chat in English for a Fortune 500 tech client (NDA-protected).
- Responded to End-User requests through multiple communication channels.
- Maintained solid customer relationships by handling their questions and concerns with speed and professionalism.
- Performed data entry via client's CRM program.
- Developed strong research skills to handle customers’ enquiries as well as soft skills to manage difficult customers.
Assistant Accountant
Eurologistiki LTD
Athens, Greece
05.2014 - 07.2017
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Developed strong relationships with vendors by fostering environment of trust.
Education
Master of Science - Logistics Management
University of Piraeus
Athens, Greece07-2022
Bachelor of Science - Maritime Economics
University of Piraeus
Athens, Greece11-2013
No Degree - Coding Factory
Athens University of Economics And Business
Athens, Greece10-2025
Skills
Performance analysis
Data interpretation
Stakeholder management
Employee engagement
Problem-solving abilities
Operations management
Decision-making
Team building
Organizational skills
Strategic planning
Business analysis
Crisis management
Certification
Lean Six Sigma, Yellow Belt Certification COPC, Lean Six Sigma for CC
Timeline
Call Center Performance Manager
Aambience Services
07.2024 - 05.2025
Lean Six Sigma, Yellow Belt Certification COPC, Lean Six Sigma for CC
11-2022
Assistant Call Center Manager
Teleperformance Hellas
08.2022 - 07.2024
Business Analyst
Teleperformance Hellas
03.2019 - 07.2022
Quality Assurance Analyst
Teleperformance Hellas
05.2018 - 03.2019
Customer Sales Representative
Teleperformance Hellas
08.2017 - 04.2018
ECDL Core Certification
08-2015
Assistant Accountant
Eurologistiki LTD
05.2014 - 07.2017
Master of Science - Logistics Management
University of Piraeus
Bachelor of Science - Maritime Economics
University of Piraeus
No Degree - Coding Factory
Athens University of Economics And Business
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