Potjaman Pigulsawas
2314 West 165th St, Torrance,USA
Summary
Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.
Overview
13
13
years of professional experience
Work History
Assistant Front Office Manager
The Westin Los Angeles Airport
07.2024 - 11.2024
- Company Overview: The Westin Los Angeles Airport is a newly renovated hotel that consists of 750 guest rooms and over 55,000 square feet of meeting space
- Leadership and Team Management
- Inspire and motivate the Front Desk team to exceed guest expectations
- Lead by example with positive, professional attitude
- Address and resolve team conflicts diplomatically
- Manage staff scheduling, training, and development to ensure a well-rounded and high-performing team
- Ensure seamless check-in, check-out, and personalized guest experiences
- Handle guest concerns with empathy and professionalism, resolving issues promptly
- Work closely with other departments to enhance operational synergy
- Balance guest satisfaction with business objectives
- Ensure adherence to company policies and brand standards
- Awarded Top Dog Leadership 3 months after the hiring date
- This leadership-specific award recognizes a leader who clearly communicates their strategy to their team, inspires trust, executes with excellence, and coaches to potential
- The Westin Los Angeles Airport is a newly renovated hotel that consists of 750 guest rooms and over 55,000 square feet of meeting space
Front Office Manager
The Westin Ka’anapali Ocean Resort
10.2023 - 07.2024
- Company Overview: The Westin Ka’anapali Ocean Resort is a beautiful beachfront property that spreads across 26 acres along a pristine expanse of Ka’anapali Beach, providing all the amenities of a world-class resort in one of the best setting in Maui
- This luxury property consists of 1,021 spacious luxurious modern timeshare villas, housing 3,500-5,000 guests and owners all year round
- Assist the Front Desk Manager in administering Front Office functions and supervising staff on a daily basis which includes Front Desk, Bell/Door Staff, Switchboard, and Guest Service/Front Desk
- Direct and work with managers and employees to carry out procedures ensuring an efficient check in and check out process
- Our Front Office Team consists of 45 front desk agents, 45 bellmen, 20 operators, 5 Rooms Controllers, 3 supervisors, and 4 Front Office Managers
- Ensure guest and employee satisfaction and maximize the financial performance of the department
- The Westin Ka’anapali Ocean Resort is a beautiful beachfront property that spreads across 26 acres along a pristine expanse of Ka’anapali Beach, providing all the amenities of a world-class resort in one of the best setting in Maui
- This luxury property consists of 1,021 spacious luxurious modern timeshare villas, housing 3,500-5,000 guests and owners all year round
Front Desk Agent
The Westin Ka’anapali Ocean Resort
04.2023 - 10.2023
- Interacting directly with Owners and Guests from the time they arrive on property until they depart
- Processing all guest arrivals and departures and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and Guest
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Relationship Banker
Bank of Hawaii
07.2022 - 04.2023
- Create exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently
- Assist customers with new account opening; Personal Checking and Saving Accounts, Business Accounts, Trust accounts and Retirement Accounts
- Introduce and sell customers financial services to meet their short and long term needs, as identified by profiling and through knowledge of products and services, included but not limited to investments, personal loans, business loans, home loans, and debt consolidation
- Process all types of financial transactions for clients, balances own cash and assists customers with dispute and victims of fraud/unauthorized use of accounts, checks, and debit cards
- Assists in business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable
- Become number one Relationship Banker to open the most new personal accounts and business accounts in West Maui for the month of August, September, October, December and January by opening over 200 personal bank accounts, over 60 business accounts, and bring in $250,000 of pre-approved loan and personal loan
Front Office Supervisor
Hilton Pasadena
03.2014 - 08.2014
- Supervise front office team members to ensure efficient and smooth operations for a property of 295 rooms and 13 ballrooms
- Respond in a professional and courteous manner to guests by providing accurate and timely information and services
- Resolve guest issues and problems in a quick, efficient manner to maintain a high level of customer satisfaction
- Train, direct, solve issues/problems, coach and counsel the front desk team members to ensure a quality operation
- Collaborate between departments (Reservation, Housekeeping, Food and Beverage, Security, Accounting and Sales) to ensure exceptional services for guests
- Be a role model, sharing my expertise and continually inspiring the front office team
- Awarded Employee of The Month 6 months after promotion
Front Desk Agent
Hilton Pasadena
04.2012 - 03.2014
- Interact directly with guests to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment, verify and adjust billings
- Organize and secure files, documents and records at the end of each shift
- Process all guest requests and relay messages
- Cross-trained as PBX operator to respond to incoming calls and transferring calls to other individuals
- Provide guests with information about the hotel and surrounding area
Education
Bachelor of Science Degree - Hospitality Management
The Collins College of Hospitality Management, California State Polytechnic University, Pomona
Pomona, CA08.2013
Pasadena City College -
Pasadena City College (PCC)
Pasadena, CA06.2011
Skills
- Fluent in Thai and English
- Opera Property Management System
- Lightspeed Property Management System
- OnQ Management System
- Adult/Child/Infant CPR
- Basic First Aid
- AED
- Alcohol Seller/server Certification
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
References
- Steve Pufpaf, General Manager, The Westin Los Angeles Airport, 5400 West Century Blvd., Los Angeles, CA, 90054, (714) 415-8676, Steve.Pufpaf@Marriott.com
- Rudy Artiga, Director of Rooms, The Westin Los Angeles Airport, 5400 West Century Blvd., Los Angeles, CA, 90054, (310)612-2859, Rudy.Artiga@Westin.com
- Taylor Franklin, Senior Front Office Manager, The Westin Los Angeles Airport, 5400 West Century Blvd., Los Angeles, CA, 90054, (310)780-6394, Taylor.Franklin@Westin.com
- Reina Torres, Director of Human Resources, The Westin Los Angeles Airport, 5400 West Century Blvd., Los Angeles, CA, 90054, (310)925-8737, Reina.Torres@Westin.com
- Stacy Harris, Assistant Director of Rooms, The Westin Ka’anapali Ocean Resort Villas, 6 Kai Ala Drive, Lahaina, HI, 96761, (808) 359-4555, Stacy.Harris@vacationclub.com
- Roxy De La Garza, Director of Rooms, The Westin Ka’anapali Ocean Resort Villas North, 140 Kai Ala Drive, Lahaina, HI, 96761, (808) 989-4989, Roxy.Delagarza@vacationclub.com
- Steve Aheong, Director Room Operations, The Westin Ka’anapali Ocean Resort Villas North, 140 Kai Ala Drive, Lahaina, HI, 96761, (808) 870-8869, Steve.Aheong@vacationclub.com
- Lisa Francis, Branch Manager, Bank of Hawaii, Kahana Branch, (808) 972-8983, Lisa.Francis@boh.com
- Carl Sprayberry, General Manager, Luxe Hotels, Burbank, California, (818)749-7200, carlsprayberry@me.com
Timeline
Assistant Front Office Manager
The Westin Los Angeles Airport
07.2024 - 11.2024
Front Office Manager
The Westin Ka’anapali Ocean Resort
10.2023 - 07.2024
Front Desk Agent
The Westin Ka’anapali Ocean Resort
04.2023 - 10.2023
Relationship Banker
Bank of Hawaii
07.2022 - 04.2023
Front Office Supervisor
Hilton Pasadena
03.2014 - 08.2014
Front Desk Agent
Hilton Pasadena
04.2012 - 03.2014
Pasadena City College -
Pasadena City College (PCC)
Bachelor of Science Degree - Hospitality Management
The Collins College of Hospitality Management, California State Polytechnic University, Pomona
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