Summary
Overview
Work History
Education
Skills
Timeline
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Potter Kenerley

Reidsville,NC

Summary

Proven leader in automotive and retail sectors, notably with Costco, where I leveraged expertise in tire mounting and exceptional communication abilities to enhance team productivity and customer satisfaction. Skilled in both technical and interpersonal aspects, I consistently drive results by implementing efficient processes and fostering collaborative environments.

Overview

12
12
years of professional experience

Work History

Tire Installer

Costco
10.2019 - Current
  • Improved customer satisfaction by efficiently installing and balancing tires on a variety of vehicles.
  • Collaborated with team members to complete large-scale installations in a timely manner.
  • Enhanced shop productivity through meticulous organization and maintenance of tools and equipment.
  • Streamlined communication between team members, resulting in improved collaboration and faster completion times for larger projects.
  • Stayed informed about the latest advancements in tire technology, applying this knowledge when recommending products or services to customers.
  • Conducted regular quality control checks on completed installations, ensuring top-notch results that met or exceeded industry standards.

Meat Wrapper

Costco
06.2016 - 09.2019
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
  • Collaborated with other team members to ensure a smooth workflow within the department during peak times.
  • Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
  • Protected consumers by consistently following food handling and safety guidelines.
  • Replenished cases through shifts to maintain consistent sales.
  • Increased productivity by regularly maintaining equipment, reducing downtime due to malfunctions or repairs.
  • Conducted regular inspections of products for quality assurance purposes, removing any items that did not meet standards from display cases promptly.
  • Kept shelves and display cases organized, products fronted and expired items removed.
  • Minimized spoilage by using first-in-first-out stock management processes.
  • Assisted customers in selecting the right cuts of meat for their needs, offering expert advice on preparation methods.
  • Assisted management in conducting inventory audits, helping maintain accurate records for ordering purposes.

Tire Shop Supervisor

Costco
02.2021 - 06.2021
  • Enhanced employee productivity by providing regular training on new products and equipment.
  • Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity.
  • Conducted regular performance evaluations, providing constructive feedback to employees for continued growth and development.
  • Reduced wait times for customers with streamlined scheduling and inventory management systems.
  • Provided exceptional customer service experiences by addressing inquiries knowledgeably and courteously while maintaining professionalism at all times.
  • Developed strong relationships with vendors, negotiating favorable terms that resulted in cost savings without sacrificing quality or efficiency.
  • Optimized workflow processes, delegating tasks effectively according to each employee''s skill set and expertise level.
  • Maintained high-quality service standards by addressing customer concerns promptly and professionally.

Meat Cutter

Costco
01.2018 - 05.2019
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.

Meat Clerk

Harris Teeter
10.2013 - 06.2016
  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
  • Assisted customers with special requests and provided information on various cuts of meat, cooking techniques, and recipes.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Restocked products based on available inventories and customer demands.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.

Sales Clerk

Harris Teeter
06.2012 - 07.2013
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Education

Grimsley Highschool
Greensboro, NC

Skills

  • Tire mounting
  • Wheel Balancing
  • Communication abilities
  • Dependability
  • Hand tool expertise
  • Vehicle Lifting
  • Initiative-taking
  • Sales Support
  • Tire Rotation
  • Equipment Calibration
  • Diagnostic Equipment Operation
  • Electrical System Familiarity
  • Pneumatic Tool Usage
  • Hydraulic Jack Operation
  • Lug Nut Torquing
  • Impact Wrench Proficiency
  • Air Pressure Monitoring
  • Punctuality
  • Troubleshooting abilities
  • Safety Procedures
  • Facility Cleaning
  • Maintenance Management
  • Time tracking
  • Mounting expertise
  • Parts Lubrication
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking

Timeline

Tire Shop Supervisor

Costco
02.2021 - 06.2021

Tire Installer

Costco
10.2019 - Current

Meat Cutter

Costco
01.2018 - 05.2019

Meat Wrapper

Costco
06.2016 - 09.2019

Meat Clerk

Harris Teeter
10.2013 - 06.2016

Sales Clerk

Harris Teeter
06.2012 - 07.2013

Grimsley Highschool

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Potter Kenerley