Poufa Tumanuvao
Fife
Summary
Results-driven supervisor with expertise in operational efficiency, team leadership, and safety compliance. Proven ability to optimize processes and enhance employee performance while ensuring high standards of safety and workflow.
Overview
6
6
years of professional experience
Work History
Supervisor
Huntleigh USA
Kent
03.2025 - Current
- Supervised daily operations to ensure efficient workflow and safety compliance.
- Trained new team members on company policies and operational procedures.
- Coordinated staff schedules to ensure optimal coverage aligned with production demands.
- Monitored inventory levels and coordinated restocking of supplies.
- Assisted in resolving customer inquiries and complaints effectively and promptly.
- Conducted regular inspections to maintain cleanliness and organization of the workspace.
- Implemented training sessions on safety protocols for all team members.
- Collaborated with management to improve operational processes and employee performance.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Prepared and presented performance reports to senior management, highlighting challenges and achievements.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Elderly Caretaker
Consumer Direct Care Network - AllCare
Federal Way
05.2020 - 02.2024
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medications and monitored health conditions according to healthcare provider instructions.
- Administered medications according to doctor's orders.
- Fostered companionship and emotional support to improve client well-being and social engagement.
- Coordinated transportation for clients to medical appointments and social events.
- Transported elderly clients to appointments or social events.
- Maintained clean and safe living environments by performing light housekeeping duties.
- Helped with mobility issues by providing physical support.
- Encouraged independence while providing necessary assistance.
- Responded swiftly to emergency situations to ensure client safety.
- Communicated effectively with families regarding client care and progress updates.
- Documented care provided and changes in client condition accurately in care logs.
- Kept detailed records of client progress and daily activities.
- Collaborated with healthcare teams to ensure comprehensive care for clients' needs.
- Collaborated with other healthcare professionals regarding patient care.
- Collaborated with clients and families to develop individualized care plans addressing specific needs and preferences.
- Facilitated communication between families and medical professionals.
- Educated family members on proper care techniques for their loved ones.
- Researched community resources available to help improve quality of life.
- Planned and facilitated recreational activities for elderly clients to promote social interaction and mental stimulation.
- Assessed living conditions and identified any health risks or hazards.
- Monitored vital signs and reported changes to medical staff.
- Reported any unusual behaviors or changes in condition promptly.
- Monitored vital signs and reported changes to medical staff.
Education
Certificate of Technical Studies - Computer Networking
BCTI
Tacoma, WA05.2001
High School Diploma -
FMHS
American Samoa06.1998
Skills
- Operational efficiency
- Process optimization
- Safety compliance
- Staff scheduling
- Team leadership
- Employee training
- Conflict resolution
Timeline
Supervisor
Huntleigh USA
03.2025 - Current
Elderly Caretaker
Consumer Direct Care Network - AllCare
05.2020 - 02.2024
Certificate of Technical Studies - Computer Networking
BCTI
High School Diploma -
FMHS