Poul Poulsen
Summary
Technical Support Engineer with three years of experience in providing users support in mobile security, with expertise in diagnosing and resolving issues related to mobile applications, software, and network.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Engineer
Cybersecurity & Infrastructure Security Agency
11.2023 - 03.2025
- I was a contractor at the Department of Homeland Security through Quokka, where we maintained our MAST platform for the CISA Agency
- Supported users in resetting password or unlocking their account
- Answer support tickets submitted via Zendesk
- Escalate technical issues to appropriate personal via Jira
Technical Support Engineer
Quokka
06.2022 - 03.2025
- Troubleshoot and resolve 15+ technical issues per day for our mobile application security testing platform when customers submitted applications to be analyzed for threats and vulnerabilities
- Supported users in resetting password or unlocking their account
- Answer support tickets submitted via Zendesk
- Escalate technical issues to appropriate personal via Jira
Laborer
TM New Homes
08.2005 - 08.2017
- I worked in the office helping with accounting and anything related to computer problems
- I helped with framing and concrete foundation on our worksite
- Made sure that our worksite was organized and clean
Education
AAS-T Cybersecurity & Computer Forensics -
Peninsula College
BBA - Business Administration
Thisted Business College
Skills
- Help Desk Support
- Android & iOS Platforms
- Mobile application security
- Saas Work Environment
- Highly Organized and Team Player
- Strong Written and Verbal Skills
- Problem-Solver with Strong Analytical Skills
Certification
- Certifications: CompTIA A+
- Systems: Windows 10, Windows Server 2019, Microsoft Active Directory, Ubuntu, Kali Linux
- Databases: SQL, MySQL, PostgreSQL, Access
- Software: MS Office, Zendesk, Jira, Postman, Azure Storage Explorer, MS Visual Studio
- Networking: Basic troubleshooting, TCP/IP, Basic firewall configuration, Penetration Testing
- Scripting: PowerShell, Bash, Python, JSON
Timeline
Engineer
Cybersecurity & Infrastructure Security Agency
11.2023 - 03.2025
Technical Support Engineer
Quokka
06.2022 - 03.2025
Laborer
TM New Homes
08.2005 - 08.2017
AAS-T Cybersecurity & Computer Forensics -
Peninsula College
BBA - Business Administration
Thisted Business College
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