Pournami R. Nair
Vennimala, Kottayam,Kerala
Summary
Over the past 14 years. Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
15
15
years of professional experience
Work History
Branch Manager
Geo Financial Services
Manarcadu
11.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Branch Manager
Vanchinadu Finance (P) Ltd.
Karukachal, India
02.2023 - 06.2024
- Worked as Assistant Branch Manager in Vanchinadu Finance (P) Ltd. at Karukachal Branch.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Branch Staff
Kosamattam Finance Limited
Kottayam, India
01.2020 - 01.2022
- Working as branch staff in Kosamattam Finance Limited Velloor branch
HO Executive
Kosamattam Finance Limited
Kottayam, India
01.2015 - 01.2020
- Promoted to Head office as HO executive in tax department
Branch Staff
Kosamattam Finance Limited
Kottayam, India
01.2010 - 01.2015
- Worked as branch staff in Kosamattam Finance Limited at chandakadavu branch
Education
B.Com -
Capital University
Skills
- NBFC operations
- Branch operations
- Head office operations
- Tax department experience
- Depository participant operations
- Gold loan collection
- NCDs collection
- Debt securities management
- Customer service
- Customer relationships
- Excellent time management skills
- Audit preparation
Personal Information
Date of Birth: 03/29/91
Personal Qualifications
B.Com, Capital University, Jharkhand, Jharkhand
Timeline
Branch Manager
Geo Financial Services
11.2024 - Current
Assistant Branch Manager
Vanchinadu Finance (P) Ltd.
02.2023 - 06.2024
Branch Staff
Kosamattam Finance Limited
01.2020 - 01.2022
HO Executive
Kosamattam Finance Limited
01.2015 - 01.2020
Branch Staff
Kosamattam Finance Limited
01.2010 - 01.2015
B.Com -
Capital University