Pournami R. Nair
Vennimala, Kottayam,Kerala
Summary
Over the past 14 years. Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
15
15
years of professional experience
Work History
Branch Manager
Geo Financial Services
11.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Branch Manager
Vanchinadu Finance (P) Ltd.
02.2023 - 06.2024
- Worked as Assistant Branch Manager in Vanchinadu Finance (P) Ltd. at Karukachal Branch.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Branch Staff
Kosamattam Finance Limited
01.2020 - 01.2022
- Working as branch staff in Kosamattam Finance Limited Velloor branch
HO Executive
Kosamattam Finance Limited
01.2015 - 01.2020
- Promoted to Head office as HO executive in tax department
Branch Staff
Kosamattam Finance Limited
01.2010 - 01.2015
- Worked as branch staff in Kosamattam Finance Limited at chandakadavu branch
Education
B.Com -
Capital University
Skills
- NBFC operations
- Branch operations
- Head office operations
- Tax department experience
- Depository participant operations
- Gold loan collection
- NCDs collection
- Debt securities management
- Customer service
- Customer relationships
- Excellent time management skills
- Audit preparation
Personal Information
Date of Birth: 03/29/91
Personal Qualifications
B.Com, Capital University, Jharkhand, Jharkhand
Timeline
Branch Manager
Geo Financial Services
11.2024 - Current
Assistant Branch Manager
Vanchinadu Finance (P) Ltd.
02.2023 - 06.2024
Branch Staff
Kosamattam Finance Limited
01.2020 - 01.2022
HO Executive
Kosamattam Finance Limited
01.2015 - 01.2020
Branch Staff
Kosamattam Finance Limited
01.2010 - 01.2015
B.Com -
Capital University
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