Povilas Zincenko

• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
• Evangelized for updated AMCS Platform products following introduction of new features or updated specifications.
• Defined and described logistics of proposed projects to customers.
• Contributed to the development of a knowledge-sharing culture within the organization through active participation in workshops, conferences, and other professional events.
• Mentored junior team members, sharing industry insights and best practices for continuous improvement of the team''s performance.
• Improved overall customer experience by actively soliciting feedback from clients post-implementation, addressing concerns promptly and effectively.
• Built a reputation as a trusted advisor among clients, providing expert guidance and recommendations on best-fit solutions for their business needs.
• Developed strong relationships with key stakeholders within the organization, fostering a collaborative environment conducive to innovation.

• Learn and maintain proficiency with core AMCS Solutions
• Serve as Subject Matter Expert (SME) on AMCS Mobile and VT Solutions
• Provide training related to Mobile Solution including integrations with AMCS Enterprise
• Management Solutions.
• Provide project planning input related to implementing Mobile at new and existing customers.
• Gather requirements and provide guidance on equipment necessary for specific Mobile.
• Gain understanding of business processes and challenges in Waste and Recycling industry.
• Analyze customers’ existing business systems and map those processes to AMCS product.

Propose dosed solutions at customer sites.

• Review and edit requirements, specifications, business processes and recommendations related to
• Conduct business process mapping sessions with our clients identifying strengths and weaknesses and suggest areas of improvement.
• Schedule, coordinate and lead customer meetings as subject matter expert
• Evaluate and modify SQL data. SQL script and conversion work
• Effectively communicate project expectations to customers and team members in timely and clear
• Develop functional specifications and system design specifications to meet customer requirements.
• Proactively manage changes in project scope.
• Build, develop, and grow any business relationships vital to success of each project.
• Contribute to testing efforts to ensure issues are identified, tracked, reported and resolved effectively.
• Learn appropriate software applications used and supported by organization.
• Track and book daily time accurately.
• Lead role in building best practices and standard operating procedures for AMCS Mobile Implementations.
• Collected customer satisfaction data via surveys and other measures.
• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Leveraged extensive product knowledge to conduct training sessions for both internal team members and external clients.
• Enhanced customer experience by gathering feedback on solution performance, identifying areas for improvement, and collaborating with product teams to address concerns promptly.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

• AMCS is the leading supplier of integrated software and vehicle technology for the waste, recycling and material resources industries. We help our customers to reduce their operating costs, increase asset utilization, optimize margins and improve customer service. Our enterprise software and SaaS solutions deliver digital innovation to the emerging circular economy around the world.
• As a project support engineer I'm responsible for the successful end to end delivery of Software Implementation projects using the AMCS Solution set. I'm focused on delivery of all aspects of project management including project scope definition, risk management, adaptable project scheduling, resource management, and consistent project documentation and reporting. I'm results oriented and giving it all to ensure successful completion of projects on time, budget and within scope.
• As part of project team I must provide regular reporting to applicable managers, executive team, and the client as required. Audit, monitor and lead correction process to ensure project and resource data is maintained consistently in accordance with standards and methodologies. Escalate issues in an appropriate, timely, and tactful manner.
• Actively participate in resolution of issues and conflicts, internally as well as with clients and other vendors where appropriate. Engage in scoping and requirements gathering for new and existing projects as necessary. Sometimes I'm asked to undertake other duties outside of this description as assigned.
• Achieved high customer satisfaction ratings by consistently meeting or exceeding client expectations for service quality and responsiveness.
• Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
• Developed customized training materials to ensure end-users were proficient in software operations.
• Strengthened cross-functional relationships with key stakeholders like developers, sales representatives, and project managers to deliver streamlined support solutions across departments.
• Streamlined workflow processes for increased efficiency by implementing new troubleshooting techniques.
• Delivered high-quality service by maintaining up-to-date knowledge on industry trends, technologies, and best practices.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Monitored systems in operation and quickly troubleshot errors.
• Tested new software and hardware prior to deployment.
• Generated reports to track performance and analyze trends.

• Provide level 2 through level 3 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution.
• Provide confined scope of best practices to customers in utilizing products and related technologies.
• Manage assigned support case and maintain up-to-date status
• Escalate unresolved issues that require more in-depth knowledge to development team in timely manner.
• Create reproducible test cases, when necessary, for customer reported issues.
• Report and submit product defects in bug tracking system.
• Create new knowledgebase articles also customer training manuals and keep them up-to-date.
• Manage and maintain MS SQL Servers, DB's, WEB servers.
• Write and Deploy Key/Daily Performance Reports for customers via SSRS.
• Provide after business hour support.
• Currently supporting number of Projects within US, UK, IRE, SWE, FRA.
• Developed customized training materials to ensure end-users were proficient in software operations.
• Strengthened cross-functional relationships with key stakeholders like developers, sales representatives, and project managers to deliver streamlined support solutions across departments.
• Achieved high customer satisfaction ratings by consistently meeting or exceeding client expectations for service quality and responsiveness.
• Enhanced customer satisfaction by promptly resolving software issues and providing professional support.

• Tested equipment performance and demonstrated operation and servicing best practices.
• Recommended design changes, upgrades and replacements to improve systems performance.
• Scheduled service calls according to customer location and urgency of need.
• Updated and maintained assigned machines per manufacturer specifications.

• Provided POS support to Hotel and Restaurant users in 24/7 uptime environment, often working double shifts to accommodate time zones.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Connected to computer of client using remote link to install programs and applications.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.