NICOLE POWERS
Winter Park,FL
Summary
Results-oriented professional with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Well-versed in delivering exceptional guest service, while driving sales to exceed revenue and profit goals.
Overview
2
2
years of professional experience
Work History
ASSISTANT STORE MANAGER (GUEST EXPERIENCE)
Lululemon Athletica
02.2024 - Current
- Oversaw guest-facing operations and provided leadership to a team of more than 100 educators at the company's second highest-earning store, contributing to an annual revenue of $26 million.
- Recognized areas for improvement and successfully streamlined operations through implementation of efficient solutions.
- Screened job applicants to ensure the selection of qualified team members for open vacancies.
- Analyzed monthly sales and performance reports to aid in operational planning and strategic decision-making.
- Contributed to employee development by providing mentorship on effective sales techniques, upselling strategies, and cross-selling initiatives
- Managed routine evaluations, identifying areas for improvement in store aesthetics and customer service standards.
- Developed store profitability improvement strategies through financial data analysis and the implementation of cost-saving measures.
GUEST EXPERIENCE LEAD
Lululemon Athletica
07.2023 - 02.2024
- Oversaw guest-facing operations and provided leadership to a team of more than 90 educators at the company's second highest-earning store, contributing to an annual revenue of $26 million.
- Organized and planned action-oriented solutions utilizing metrics, human resources, and performance management.
- Revitalized educators' knowledge on sales techniques, leading to a 15.6% upsurge in conversion rates between Q2 and Q3.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
ASSISTANT STORE LEADER (VISUAL MERCHANDISER)
Altar'd State
09.2022 - 07.2023
- Translated corporate directives, business plans, and strategies into a visually appealing retail environment that enhanced the guest experience
- Successfully oversaw merchandising and floor map execution which led to consistent weekly sales of $175,000 or more
- Utilized data analysis skills to inform strategic decision-making in product placement adjustments based on reports and KPIs.
- Supervised stockroom operations and ensured efficient handling of incoming shipments
- Enhanced operational efficiency by cultivating a team of skilled sales associates equipped with Visual Merchandising expertise to maintain the sales floor on a day-to-day basis.
- Delivered week after week above-average performance by consistently surpassing personal sales goals with an average SPH of $500.
ASSISTANT STORE LEADER (GUEST ENGAGEMENT)
Altar'd State
07.2022 - 09.2022
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Worked closely alongside the Store Leader to foster a unified sense of brand identity within the team by overseeing adherence to dress code, boosting morale, and promoting professionalism.
- Fostered the development of associates, enabling their progression within the store and throughout the organization.
- Created and managed weekly programs like contests, drawings, and bonuses aimed at motivating the team to achieve their sales objectives and outperform company-set KPI standards.
- Ensured direct involvement in supporting the local community through coordinated volunteer efforts and regular charitable donations.
- Ensured a guest-centric environment within the team, consistently achieving Mystery Shop scores higher than 92%.
GUEST LEAD/KEY HOLDER
Altar'd State
03.2022 - 07.2022
- Collaborated with Store Leadership to drive successful implementation of store targets.
- Took responsibility for enhancing guest service through ongoing associate development, maintaining compelling visual presentations, and ensuring effective operational compliance
- Actively executed store operations and coached team members to consistently reach daily KPI goals
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
Education
Associate of Science - Business
VALENCIA COLLEGE
Bachelor of Arts - Photojournalism
TEMPLE UNIVERSITY
Skills
- Visual merchandising
- Strategic planning
- Customer Service and Engagement
- Work Planning and Prioritization
- Problem-Solving
- Motivational Techniques
- Pricing and Markdowns
- Staff Supervision
- Mentorship
- Sales Growth
- Team Building and Leadership
Timeline
ASSISTANT STORE MANAGER (GUEST EXPERIENCE)
Lululemon Athletica
02.2024 - Current
GUEST EXPERIENCE LEAD
Lululemon Athletica
07.2023 - 02.2024
ASSISTANT STORE LEADER (VISUAL MERCHANDISER)
Altar'd State
09.2022 - 07.2023
ASSISTANT STORE LEADER (GUEST ENGAGEMENT)
Altar'd State
07.2022 - 09.2022
GUEST LEAD/KEY HOLDER
Altar'd State
03.2022 - 07.2022
Associate of Science - Business
VALENCIA COLLEGE
Bachelor of Arts - Photojournalism
TEMPLE UNIVERSITY
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