Powers MULLER
FOREST,VA
Summary
Well-regarded justice studies graduate offering advanced understanding of modern criminal justice systems. Strong background in customer service and financial transactions. Exceptional communication and interpersonal skills, with a proven ability to build rapport and foster positive relationships. Highly organized and adaptable, thriving in fast-paced environments while maintaining a commitment to accuracy and efficiency. Seeking to leverage a solid foundation in service excellence and problem-solving in a challenging and dynamic role.
Overview
5
5
years of professional experience
Work History
FLOAT
Atlantic Union Bank
06.2024 - Current
- Answered customer inquiries regarding account balances, transaction history, services, charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
GOLF PRO SHOP ASSISTANT
Ivy Hill Golf Course
05.2021 - Current
- Followed guidelines and procedures to perform opening and closing business functions and daily assignments in respective areas of shop
- Stocked shelves and communicated merchandise needs to supervisor for reordering
- Searched inventory records to determine merchandise quantity on-hand
- Delivered friendly customer service by ringing up charges and checking in golfers
- Leveraged knowledge of golf shop merchandise to sell, answer questions and recommend suitable products for patron needs
ONLINE ORDER FULFILLMENT CUSTOMER SERVICE
Home Depot
02.2020 - 06.2020
- Kept detailed and accurate records of all calls and customer complaints
- Handled phone and email communications with customers
- Reviewed customer histories, reconciling account discrepancies and handling disputes
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
- Streamlined customer support processes, resolving complex billing issues and improving satisfaction rates through efficient account reconciliation.
Education
BACHELOR OF ARTS - JUSTICE STUDIES
James Madison University
Harrisonburg, VA05.2024
Skills
- Organization
- Patience and empathy
- Reliability and punctuality
- Customer service
- Task prioritization
- Customer relations
- Analytical thinking
- Cash handling
- Criminal justice knowledge
- Email and telephone etiquette
Timeline
FLOAT
Atlantic Union Bank
06.2024 - Current
GOLF PRO SHOP ASSISTANT
Ivy Hill Golf Course
05.2021 - Current
ONLINE ORDER FULFILLMENT CUSTOMER SERVICE
Home Depot
02.2020 - 06.2020
BACHELOR OF ARTS - JUSTICE STUDIES
James Madison University
Similar Profiles
Leslie EtterLeslie Etter
Senior Post Closer at Sandy Spring Bank/ Atlantic Union BankSenior Post Closer at Sandy Spring Bank/ Atlantic Union Bank
Nneka DownieNneka Downie
Assisant Branch Manager at Sandy Spring Bank/ Atlantic Union BankAssisant Branch Manager at Sandy Spring Bank/ Atlantic Union Bank
Leslie EtterLeslie Etter
Senior Post Closer at Sandy Spring Bank/Atlantic Union BankSenior Post Closer at Sandy Spring Bank/Atlantic Union Bank