PoYun Kuan
McDermott,OH
Summary
Recent graduate from Shawnee State University with a Bachelor’s degree in Digital Simulation and Gaming Engineering Technology. Skilled in computer systems, Microsoft Excel, and data management, with hands-on experience in customer service, technical troubleshooting, and front desk operations. Proven reliability through roles in equipment support, delivery coordination, and facility operations. Organized, detail-oriented, and comfortable handling records and confidential information while providing excellent service.
Overview
3
3
years of professional experience
Work History
Summer Food Delivery Driver
Community Action
Portsmouth, OH
04.2023 - 09.2023
- Delivered food supplies efficiently to community members, ensuring timely service and customer satisfaction.
- Navigated delivery routes utilizing GPS technology for optimal efficiency and reduced transit times.
- Maintained accurate records of deliveries and inventory, supporting operational transparency and accountability.
- Assisted in training new drivers on safety protocols and delivery procedures to enhance team performance.
- Collaborated with local vendors to ensure high-quality food products were consistently available for distribution.
Customer Service Representative
The Vault Ohio
Portsmouth, OH
01.2024 - 01.2025
- Provide comprehensive support, maintain, and troubleshoot PCs and VR equipment to ensure optimal functionality and user experience.
- Manage front desk operations, assist customers with account creation and login processes, enhance customer satisfaction, and streamline access to gaming facilities.
- Deliver food service excellence by preparing food, taking orders, and ensuring timely delivery, contributing to a high-quality gaming and dining experience for patrons.
Student Custodian
Shawnee State University
Portsmouth, OH
09.2021 - 11.2024
- Followed detailed procedures and schedules
- Maintained secure access to facilities
- Demonstrated reliability and punctuality
- Worked independently and responsibly
Education
Bachelor of Science - Digital Simulation and Gaming Engineering Technology
Shawnee State University
Portsmouth, OH05-2025
Skills
- Microsoft Excel, Word, Google Docs
- Data entry & file management
- Email and office software
- Computer troubleshooting
- Basic database and record handling
- Fluent in 2 languages , Mandarin & English
- Typing and digital documentation
- Programming: Python, C/C, Java
References
- Jason, Witherell, Associate Professor Digital Simulation & Gaming Engineering, jwitherell@shawnee.edu, (740) 351-3113, Shawnee State University
- Ann, Everman, Career Specialist, aeverman@caosciotocounty.org, (740) 352-5288, Community Action
- Jaden, Holiday, General Manager, Kjemt25@gmail.com, (740) 205-8622, The vault
Timeline
Customer Service Representative
The Vault Ohio
01.2024 - 01.2025
Summer Food Delivery Driver
Community Action
04.2023 - 09.2023
Student Custodian
Shawnee State University
09.2021 - 11.2024
Bachelor of Science - Digital Simulation and Gaming Engineering Technology
Shawnee State University