Phillesia Phillips
Oakland,CA
Summary
An enthusiastic and energetic relationship-building expert with a talent for interacting with staff at all levels of an organization and the public and who fosters connections with customers and clients for sustained business growth. A Seasoned Sales Representative with success in business-to-business and business-to-consumer sales who demonstrates superior communication and organizational skills. Driven to provide outstanding quality customer service and to create solutions for customers to drive loyalty, retention, and revenue. Strong acumen for discernment and a dependable and quick-learning candidate that supports a positive attitude. Maintains a professional appearance and demeanor and adeptly completes assigned tasks focusing on quality.
In pursuit of a new sales-driven role where dedication and competency are highly valued.
Overview
36
36
years of professional experience
Work History
Freelance Sales Consultant
Propelle + Konnect
07.2023 - Current
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities
- Collaborate closely with clients to better understand entire project scope
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities
- Analyze problematic areas to provide recommendations and solutions
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Align closely with business owners and employees to gather information and gain operational insight
- Educate staff on organizational mission and goals to help employees achieve success
- Develop effective improvement plans in alignment with goals and specifications
- Help meet changing demands by recommending improvements to business systems or procedures
Fine Jewelry Sales Associate
Macy's
11.2022 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options
- Answered customer questions about products and services, helped find inventory, and promoted vital items
- Checked pricing, scanned objects, applied discounts, and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Offered each customer top-notch personal service to boost sales and customer satisfaction
- Informed customers of current store promotions to encourage additional sales purchases
- Top Three Leading Salesperson.
Driver
Uber, Lyft
04.2016 - 11.2019
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Arrived on time for customer appointments
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Transported high-value clients with professionalism and discretion
- Helped passengers with questions or area information such as points of interest and entertainment options
- Offered above-and-beyond service to every rider to encourage repeat business
Legal assistant/Paralegal
Injury Attorneys
01.1988 - 01.1991
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Scheduled appointments, court appearances, and depositions for busy law firm
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Reviewed, edited, and proofread legislation drafts for proper grammar, spelling, punctuation, and formatting.
Education
American Conservatory Theater
San Francisco, CABachelor of Arts - Economics, French, European Fine Art
Hollins University
Roanoke, VASkills
- Customer Registry
- Appointment Setting
- Company Culture Insight
- Legal and Court Processes
- Contract Oversight
- Proofreading
- Grammar Understanding
- Interpersonal Communications
- Information Confidentiality and Discretion
- Social Media Knowledge
- Proper Phone Etiquette
- Conflict Management
- Household Management
- Excellent Written and Verbal Communication
Timeline
Freelance Sales Consultant
Propelle + Konnect
07.2023 - Current
Fine Jewelry Sales Associate
Macy's
11.2022 - 05.2023
Driver
Uber, Lyft
04.2016 - 11.2019
Legal assistant/Paralegal
Injury Attorneys
01.1988 - 01.1991
American Conservatory Theater
Bachelor of Arts - Economics, French, European Fine Art
Hollins University
Yoga, Meditation, Tennis, Hiking
I have practiced yoga and meditation since 1984, remain active, and physically and emotionally well. I love nature and the outdoors and enjoy both daily.
Yoga, Meditation, Tennis, Hiking
I have practiced yoga and meditation since 1984, remain active, and physically and emotionally well. I love nature and the outdoors and enjoy both daily.
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