Afia Boynes-Morrin
Upper Darby,PA
Summary
Highly-motivated administrative professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Ability to multitask and problem solve every client's unique situation.
Overview
4
4
years of professional experience
Work History
Notary Public
Commonwealth Pennsylvania
Philadelphia, PA
08.2022 - Current
- Demonstrates in-depth knowledge of Trusts, Titles, Power of Attorneys and Court Documents
- Legally verifies signer's identity and determines if signers are mentally capable of comprehending the transaction
- Supervises the retrieval and delivery of sensitive documents
- Verifies documents have been executed properly based on state guidelines to deter fraud and ensure authenticity of signatures for documents to be legally binding
- Maintains all notary journal entries by securing journal in a safe place at all times to provide client confidentiality, including names and addresses
Administrative Assistant
David's Collision Center
Philadelphia, PA
01.2021 - Current
- Supervises repair team to ensure special tasks, projects, service agreements, and deadlines are completed accurately
- Responsible for contacting insurance companies and insurance adjusters directly to submit estimates, obtain supplements, and resolve confidential information
- Demonstrates strong attention to detail when organizing company database, simplifying document retrieval
- Led the implementation of repair status reports for vehicles and notifies clients with updates to increase customer satisfaction
- Monitors regulations and guidelines to keep operations up to date
Remote Seasonal Ecommerce Call Center Representative
Corporate Headquarters Five Below; Customer Relations
Philadelphia, PA
10.2020 - 01.2021
- Analyzed call handling time to increase productivity and complete goals efficiently
- Utilized my oral communication abilities and attentive listening skills to fully understand each clients query and provide a solution that best meets their needs
- Accurately logged in customer data after each interaction by swiftly navigating through the companies computer applications and software
- Personally followed up with management to ensure my team's performance achieved it's goals and objectives
- Highly skilled in calmly resolving and de-escalating basic issues such as, cancellations, shipping, refunds, returns, payments and billing
Education
Bachelor of Arts - Sociology
West Chester University of Pennsylvania
West Chester, PASkills
- Document Verification
- Recordkeeping skills
- Business Administration
- Problem-solving aptitude
- Task Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
Timeline
Notary Public
Commonwealth Pennsylvania
08.2022 - Current
Administrative Assistant
David's Collision Center
01.2021 - Current
Remote Seasonal Ecommerce Call Center Representative
Corporate Headquarters Five Below; Customer Relations
10.2020 - 01.2021
Bachelor of Arts - Sociology
West Chester University of Pennsylvania