Hi, I’m
Rachel Severin
LUBBOCK,TX
Overview
6
years of professional experience
3
year of post-secondary education
Work History
Allied Stone
Customer Support Coordinator
04.2022 - 09.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Processed 10 or more customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Determined job urgency and priorities to satisfy customer requirements.
- Respond to customer requests for products, services, and make appointments for service calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Maintained contact with builders and homeowners to resolve issues daily.
- Adhered to company policies, procedures and system documentation requirements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Input data for different job requests / Upload files.
Rover
House and Pet Sitter
03.2021 - Current
Job overview
- Provide service for pet care when owner is out of town for over 30 clients.
- Communicated with homeowner via phone or text to update care of pets.
- Responded with calm and professionalism in cases of emergencies arising with pets.
- Bring in mail and newspaper to maintain appearance of activity at client residence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Orange Theory
Customer Support Agent/Sales Associate Team Leader
11.2021 - 04.2022
Job overview
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to 30 plus customers in-store and by telephone, going above and beyond to serve needs daily.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals by 60% or higher.
- Performed opening tasks, input data, checked inventory, cleaned and kept studio tidy daily.
Benchmark
Office Intern
01.2021 - 10.2021
Job overview
- Sorted and maintained over 30 organized files, spreadsheets, and reports weekly.
- Completed clerical tasks such as filing, scanning documents, up loading 60 invoices weekly, and distributing mail to 12 different departments.
- Organized documents and routed to correct recipients.
- Tracked missing inventory at main warehouse and resolved issue.
- Distributed office supplies and files for staff.
Southcrest Christian School
Office Assistant Student/Volunteer Coordinator
08.2018 - 03.2020
Job overview
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained excellent service and positive attitude towards guest, parents, and fellow teammates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Watched security camera to allow visitors after checking their reason for entering to school building.
Education
South Plains CollegeLevelland, TX
Online Classes from Business/ Marketing Major
05.2025
University Overview
- 4.0 GPA all completed semester.
- Relevant Coursework For Business Management/Marketing.
- Member of Phi theta kappa
Southcrest Christian SchoolLubbock, TX
High School Graduate
05.2020
University Overview
- 3.8 GPA, Ranked 8 in my graduation class.
- Honor Roll all semesters of high school- Fall 2015-Spring 2020.
- Completed required 2 years of ASL (American Sign Language).
- Cheerleader from middle school through senior year in high school. Competed in cheer state competition. Served as elected head cheerleader senior year.
- Band member played alto saxophone 8 years. Competed is state competition 4 years winning number 1 over Texas each year. Competed in solo and ensemble 4 years, awarded superior rate each year.
- 4 years on golf team and participated in state tournament each year.
- Recipient of the following scholarships: UPS National Scholarship, Lauren Clark Photography Scholarship, The Estate Of Jaunel Brazell Scholarship.
Texas Tech UniversityLubbock, TX
from General Studies
07.2024 - 05.2025
Skills
- Microsoft CRM - Customer Relationship Management
- Customer Needs Assessments
- Customer Satisfaction
- Shipping Procedures Understanding
- Managing Multiple Tasks / Multi-line Phone Capabilities
- Billing Procedures
- Inventory Control Process
- Processes Delivery Schedules
- Service Issue Resolution
- Computer Proficiency, Smartsheet, Microsoft Word, Excel, PowerPoint, Adobe Acrobat
- Scanning / Filing Documents
- Delivery Schedules
Timeline
Texas Tech University
from General Studies
07.2024 - 05.2025
Customer Support Coordinator
Allied Stone
04.2022 - 09.2023
Customer Support Agent/Sales Associate Team Leader
Orange Theory
11.2021 - 04.2022
House and Pet Sitter
Rover
03.2021 - Current
Office Intern
Benchmark
01.2021 - 10.2021
Office Assistant Student/Volunteer Coordinator
Southcrest Christian School
08.2018 - 03.2020
South Plains College
Online Classes from Business/ Marketing Major
Southcrest Christian School
High School Graduate
Summary
Proven Customer Support Associate looking to expand abilities and skills. Staying and keeping things organized is a must. Passionate about accomplishing a job well and seeing it through until the end.
Hobbies
- Being mentored so my photography skills maybe improve.
- In the process of creating my own company making candles, car freshies, and wax melts.
- Playing golf for 9 years.
Hobbies
- Being mentored so my photography skills maybe improve.
- In the process of creating my own company making candles, car freshies, and wax melts.
- Playing golf for 9 years.
Hobbies
- Being mentored so my photography skills maybe improve.
- In the process of creating my own company making candles, car freshies, and wax melts.
- Playing golf for 9 years.
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