Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Prabhagaran Asokan

Mason

Summary

Dynamic Principal Engineer at Johnson & Johnson with expertise in Salesforce CRM and project management. Proven track record in developing innovative Quality Management Systems and driving data-informed decisions. Strong leadership and communication skills foster team collaboration and enhance operational effectiveness, ensuring compliance with GxP standards and successful service delivery.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Principal Engineer

Johnson & Johnson
Mason
02.2023 - Current
  • Spearheaded development of innovative Quality Management Systems using Salesforce, ETQ, and Trackwise.
  • Facilitated change requests from project inception to hyper-care stage following J&J policies.
  • Developed impact assessments and cost estimates for services, managing service delivery budgets.
  • Presented performance metrics to management, driving data-informed decisions on project outcomes.
  • Coordinated efforts of approved vendors, ensuring alignment with project timelines.
  • Demonstrated technical knowledge in SDLC methodology and GxP compliance frameworks.
  • Enhanced operational effectiveness through adherence to 21 CFR Part 11 and CSV standards.

Onsite Support Lead - Salesforce CRM (Sales/Service)

Johnson & Johnson
Cincinnati
06.2017 - 02.2023
  • The primary point of contact for critical incidents and emergency releases, as well as resolving all incidents with minimal business disruption.
  • Manage the case assignment queue and tracking of SLA metrics and report back to internal stakeholders on a regular cadence.
  • In charge of critical and high priority platform tickets, as well as triaging support tickets, meeting business needs, and resolving incidents within the SLA.
  • Lead IT and business meetings, as well as providing support and delivering business critical change requests, as well as coordinating any ad hoc change requests.
  • Assume responsibility for the quality of deliverables, which are regularly reviewed by technology experts and functional subject matter experts.
  • Work with the client's information technology team to identify short- and long-term solutions.

JnJ CRM Harmonized Support Lead

J&J Ethicon Endo Surgery/Biosense Webster
Cincinnati
03.2015 - 06.2017
  • Collaborate with the client's information technology team to identify temporary solutions.
  • Designed, developed, tested, and deployed Siebel solutions to implement batch interfaces and data migration solutions.
  • Manage the Siebel batch integration module, as well as estimate and publish a plan for change implementation, including timelines and effort.
  • Tracks deliverables and communicates work status to all stakeholders on a regular basis. Interacts with business groups, finalizes functional specifications for changes, and outlines technical specifications.
  • Technical specifications are reviewed and signed off on, and developed modules are validated against requirements.
  • Responsible for deliverable quality, receives periodic reviews from technology experts and functional subject matter experts.
  • Monitor technical issues that impede application usage and outline a strategy for resolving them.

CSI Informatica Upgrade Project Lead

J&J Ethicon Endo Surgery/Biosense Webster
Cincinnati
06.2014 - 02.2015
  • The primary function of this project is data migration (EIM). Primarily responsible for migrating data from old version (7.8) to 9.6 due to Informatica upgrade changes.
  • Identified the source systems involved in data conversion, as well as the approach and methodology for data conversion, which includes preparing a staging area to hold data before moving it to the EIM table, preparing data mapping with the target system, and preparing the EIM mapping.
  • EIM was used to perform data mapping and bulk imports of data into the Siebel database. Creating and modifying configuration (IFB) files in order to run the EIM import process and populate the base tables as efficiently as possible.

PatientFirst Project - Integration Lead

Johnson & Johnson
Bangalore
08.2013 - 06.2014
  • Data loading from legacy systems to staging tables using an ETL (Informatica) tool, and data transfer to interface tables using SQL.
  • Informatica Mappings were designed and developed to load data from source systems. Power Center/Mart was extensively used to design multiple mappings with embedded business logic. Transformations such as flat file, lookup, filter, and source qualifier transformations can be created in the Informatica Designer.
  • EIM was used to perform data mapping and bulk imports of data into the Siebel database. Creating and modifying configuration (IFB) files in order to run the EIM import process and populate the base tables as efficiently as possible.
  • Contributed to the expansion of columns in Siebel base tables. While loading data into EIM tables, I was involved in data cleansing at the Staging table level. Making and editing configuration (IFB) files

Data Integration Lead

Johnson & Johnson
Bangalore
01.2010 - 07.2013
  • Recommending and documenting functional and technical solutions based on a gap analysis of standard functionality and business requirements
  • Managing the functional and technical effort required for bug fixes and enhancements
  • Integration and user acceptance testing coordination.
  • Capability to provide end-user training Collaborate with the IT technical team to resolve bug fixes and enhancements as needed
  • Drives continuous improvements through automation, increasing team productivity, standardization, optimizations, and root cause analysis on client sites.
  • All Siebel-related Change Management at the local level is facilitated.
  • Performed Integration lead for multiple projects at various times as listed below
  • - Prof-Ed China URSC Project
  • - DePuy Athena
  • - France Data Quality Project
  • - GEMS Prof Ed

Support Analyst

General Electric Consumer Home Service
Hyderabad
05.2007 - 08.2010
  • Primary responsible on taking care of CHS EIM Interfaces which is around 60+ running each day scheduled through Maestro system.
  • Worked on the more no of CHS and C&I tickets regardless of EIM & Config, familiarizing in understanding the technical and functional knowledge and gain expertise on each areas & also achieving the customer centricity and establish good working relationship with the customers.
  • Involved in monitoring the servers and running the health checks, insured in consistently focusing to enhance the Admin skills sets.
  • Proactively monitoring all the Production Servers to identify and eradicate the potential causes for any issues related to Server Administration. Bouncing the servers as per request and applying the latest /per required SRF and broadcasting the message to alert the users, making sure the component is online/running as per request with the running tasks monitoring.
  • Implemented Six Sigma technology and required tools to make the process better and drive Six Sigma into the team.

Software Developer

Fortune Enterprises - IDS
Bangalore
10.2005 - 02.2006
  • As a software developer developed a code for the Front office module. Also, performed the modifications in the previous versions of the product. and supported fixing bugs reported for the entire application.

Education

Bachelor of Engineering - Electrical and Electronics

University of Madras
Vaniyambadi, India
04.2004

Skills

  • Programming Languages
  • Visual Basic 60, Microsoft Net Framework (VBNet, ADONet), VB Application (VBA), Oracle PL/SQL
  • Databases & Tools
  • MS-Access, Oracle 9i, 10g/11g, PL/SQL Developer, Quest – Oracle Toad DB2
  • Communication skills
  • Active listening
  • Interpersonal communication
  • Verbal/nonverbal communication
  • Written communication
  • Management skills
  • Decision-making
  • Project planning
  • Task delegation
  • Team communication
  • Team leadership
  • Salesforce CRM
  • Data migration
  • Project management
  • GxP compliance
  • SDLC methodology
  • Quality management systems
  • Service delivery management
  • Agile scrum environments
  • API development
  • Team mentoring
  • Continuous deployment
  • Continuous integration
  • Technical management
  • Installations and upgrades
  • Project team leadership

Certification

  • Siebel CRM Tools
  • IBM Mainframe certified
  • DEVOPS tool - COPADO Certification
  • Salesforce Administrator

Timeline

Principal Engineer

Johnson & Johnson
02.2023 - Current

Onsite Support Lead - Salesforce CRM (Sales/Service)

Johnson & Johnson
06.2017 - 02.2023

JnJ CRM Harmonized Support Lead

J&J Ethicon Endo Surgery/Biosense Webster
03.2015 - 06.2017

CSI Informatica Upgrade Project Lead

J&J Ethicon Endo Surgery/Biosense Webster
06.2014 - 02.2015

PatientFirst Project - Integration Lead

Johnson & Johnson
08.2013 - 06.2014

Data Integration Lead

Johnson & Johnson
01.2010 - 07.2013

Support Analyst

General Electric Consumer Home Service
05.2007 - 08.2010

Software Developer

Fortune Enterprises - IDS
10.2005 - 02.2006

Bachelor of Engineering - Electrical and Electronics

University of Madras

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Prabhagaran Asokan