Prabhakar Shankar
Bangalore
Summary
Detail-oriented Business Operations Associate with a strong background in payroll processing, data accuracy management, and customer service. Proficient in Workday, ServiceNow (SNOW), and Salesforce to streamline HR operations and enhance employee support. Ability to effectively manage reports, mentor new joiners, and collaborate across teams to improve efficiency. Skilled in client support, troubleshooting, and background verification. Highly proficient in MS Excel and MS Office, with a keen eye for accuracy and process optimization. Seeking an opportunity to leverage skills in a dynamic and growth-focused organization.
Overview
6
6
years of professional experience
Work History
Business Operations Associate
Accenture
10.2022 - Current
- Working on payroll reports
- Working with various teams to collate data to find the accuracy
- Manage employee profile on workday
- Email assistance through ServiceNow(SNOW)
- Service desk for Verizon
- Payroll Helpdesk
Operations Analyst
First Advantage Global Operations PVT LTD
08.2021 - 10.2022
- Helping customer/clients to fill their online background verification form within the TAT
- Troubleshoot the application if the customer/clients are unable to fill the form
- Collaborate with internal workgroups to prioritize customer satisfaction with the background check
- Process day to day HR Operations to the new hires
Associate
[24]7.ai
08.2019 - 04.2021
- Inbound, outbound and cross sell
- Cold call customers and explain about benefits on the MBNA credit cards
- Contact existing customers and cross sell internal products
- Handle inbounds customer and help them with offers
- Help customers to place online orders and promote membership
- Contact carriers and help customers to receive their products ASAP
Education
B. Com -
Baldwin Methodist College
Bangalore01.2018
2nd PUC -
Gov’t PU College
Bangalore01.2015
SSLC -
Indian Children English School
Bangalore01.2013
Skills
- MS Excel (Advance)
- MS OFFICE
- Team scorecard
- Mentoring New Joiners
- Hands on Workday
- Hands on Servicenow(SNOW)
- Hands on Salesforce
- Operations management
- Report generation
Personal Information
- Date of Birth: 10/31/97
- Religion: Hindu
Hobbies and Interests
- Snooker
- Listening to Music
- Watching Anime
Disclaimer
I hereby declare that all the above information given is true to the best of my knowledge and belief.
Languages
English
Full Professional
kannada
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Timeline
Business Operations Associate
Accenture
10.2022 - Current
Operations Analyst
First Advantage Global Operations PVT LTD
08.2021 - 10.2022
Associate
[24]7.ai
08.2019 - 04.2021
B. Com -
Baldwin Methodist College
2nd PUC -
Gov’t PU College
SSLC -
Indian Children English School
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