Summary
Overview
Work History
Education
Skills
Optional Remote Experience Summary
Open To Remote Work
Certifications And Tools
Timeline
Generic

Prabhjyot Dhanota

Winter Garden

Summary

Seasoned Operations Manager and leader with over 10 years of experience applying exceptional planning and problem solving abilities to enhance business plans and day-to-day activities. Results-driven and adamant in developing teams while improving processes and increasing productivity. Bringing a solid understanding of managerial dynamics, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

13
13
years of professional experience

Work History

Operations Manager

Kang Gill Management
09.2023 - Current
  • Lead customer service and accounting operations for multiple properties, resolving tenant/owner concerns.
  • Handle all in house accounting including accounts payables and receivables.
  • Manage the processing and payments of County taxes.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • processed insurance claims on behalf of owners for damage caused by guests.

Operations Manager

Adias Impex Ltd
04.2015 - 08.2023
  • Boosted customer retention by improving service protocols and faster resolution timelines.
  • Oversaw financial operations including payroll, accounts payables and receivables.
  • Established positive and effective communication among contractors and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Processing & Customer Service Representative

Industrial Alliance
11.2013 - 03.2015
  • Processed investment applications and coached new hires on phone and service protocols.
  • Maintained high accuracy in document handling, improving processing times.
  • Contributed to a more collaborative and client-focused team culture.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Exceeded customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Royal Bank of Canada
06.2012 - 10.2013
  • Delivered personalized banking support for retail and business clients.
  • Assisted in new staff training and acted as team lead for complex customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Psychology, Business

York University
Toronto, ON

Skills

  • Remote Team Leadership
  • Customer Relationship Management (CRM)
  • Client Retention & Satisfaction
  • Conflict Resolution & Issue Management
  • Employee Training & Development
  • Operational Strategy
  • Financial & Payroll Management
  • QuickBooks
  • Remote Communication Tools (Zoom, Slack, Teams)
  • Bilingual: English & Punjabi
  • Operational efficiency
  • Operations oversight
  • Microsoft office suite expert
  • Client relations
  • Troubleshooting and problem solving
  • Unsurpassed work ethic
  • Decision-making

Optional Remote Experience Summary

Over 5 years managing remote and hybrid teams, utilizing digital platforms for daily operations, customer communication, and employee engagement.

Open To Remote Work

True

Certifications And Tools

  • Canadian Securities Course Certification
  • QuickBooks Online Proficiency
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Remote Collaboration: Zoom, MS Teams, Slack, Asana

Timeline

Operations Manager

Kang Gill Management
09.2023 - Current

Operations Manager

Adias Impex Ltd
04.2015 - 08.2023

Processing & Customer Service Representative

Industrial Alliance
11.2013 - 03.2015

Customer Service Representative

Royal Bank of Canada
06.2012 - 10.2013

Bachelor of Arts - Psychology, Business

York University

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