Prabin Pokhrel
South Burlington
Summary
Accomplished and results-driven Senior Lending Manager with over seven years of experience in various roles within the credit union industry. Proven expertise in loan processing, underwriting, mortgage origination, and senior management, consistently exceeding goals and optimizing team performance. Adept at managing complex loan portfolios, mentoring staff, and implementing efficient processes that improve operational efficiency and customer satisfaction. Currently pursuing an MBA to further enhance business management and strategic leadership capabilities.
Overview
6
6
years of professional experience
Work History
Senior Lending Manager
Opportunities Credit Union
07.2022 - 01.2025
- Led and managed a team of loan officers and support staff to ensure efficient lending operations and customer satisfaction
- Managed loan origination, underwriting, and processing across mortgage, consumer, and small business lending, ensuring compliance with credit union policies and regulations.
- Optimized lending procedures to enhance efficiency while upholding accuracy and service excellence.
- Partnered with internal and external stakeholders to develop and implement strategic lending initiatives.
- Trained and mentored new employees, fostering a high-performance culture and improving team productivity
- Conducted regular performance reviews and provided feedback to ensure individual and team goals were met
Mortgage Originator
Opportunities Credit Union
03.2020 - 06.2022
- Originated residential mortgage loans, consistently exceeding sales goals by $3-5 million annually
- Built strong relationships with clients, realtors, and business partners to generate new business and referrals
- Advised clients on loan products, rates, and terms, helping them select the best mortgage solution for their financial needs
- Coordinated with underwriting and processing teams to ensure smooth loan closings and excellent customer service
- Successfully managed a large portfolio of clients, resulting in high levels of customer retention and satisfaction
Mortgage Underwriter
Opportunities Credit Union
03.2019 - 02.2020
- Reviewed and assessed loan applications for compliance with credit union policies, guidelines, and regulatory requirements
- Ensured loan documentation was complete and accurate, making final decisions on loan approvals, denials, or conditions
- Collaborated with loan officers and other departments to resolve issues and ensure timely processing of loan files
- Maintained a high accuracy rate in underwriting decisions while meeting deadlines and maintaining quality standards
Mortgage Loan Processor
Opportunities Credit Union
08.2018 - 02.2019
- Processed loan applications and ensured all required documentation was collected and complete for underwriting
- Communicated with borrowers to gather necessary information and resolve any issues during the application process
- Assisted loan officers in preparing loan packages, ensuring compliance with regulations and internal policies
- Supported the loan department by maintaining accurate records and tracking loan progress through the approval process
Education
Master of Business Administration (MBA) -
Southern New Hampshire University
Manchester, NH05-2025
Economics and Business Administration -
Saint Michael's College
Colchester, VT05-2017
Skills
- Lending Operations & Management
- Board, ALCO and Credit Committee Liaison
- Loan Underwriting & Processing
- Mortgage Origination
- Regulatory Compliance
- Team Leadership & Staff Development
- Customer Relationship Management
- Strategic Planning & Goal Setting
- Financial Analysis & Reporting
- Time Management & Organization
Languages
Nepali
Hindi
Timeline
Senior Lending Manager
Opportunities Credit Union
07.2022 - 01.2025
Mortgage Originator
Opportunities Credit Union
03.2020 - 06.2022
Mortgage Underwriter
Opportunities Credit Union
03.2019 - 02.2020
Mortgage Loan Processor
Opportunities Credit Union
08.2018 - 02.2019
Master of Business Administration (MBA) -
Southern New Hampshire University
Economics and Business Administration -
Saint Michael's College
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