Prabo Kuikel
Sydney,NSW
Summary
Professional Security Officer with over seven years of experience providing security services across major infrastructure, construction, transport, hospitality, and commercial sites throughout Sydney. Experienced in access control, CCTV surveillance, incident response, emergency management, contractor and visitor management, and WHS compliance. Proven ability to maintain safe and secure environments, communicate effectively with stakeholders, and respond professionally to high-pressure situations. Holds a NSW Security Licence, First Aid certification, White Card, and Traffic Control qualifications.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Security Officer, M&M12 Integration Project
Allied Security Services
02.2024 - Current
- Provide comprehensive security services for the M7–M12 Integration Project, supporting the protection of critical transport infrastructure, construction personnel, project assets, plant equipment, and operational facilities throughout all phases of construction.
- Maintain strict access control across multiple construction compounds, site entry points, and restricted work areas by verifying security clearances, project inductions, licences, identification cards, visitor authorisations, and contractor documentation before granting site access.
- Manage the daily movement of employees, subcontractors, suppliers, delivery vehicles, heavy machinery, and authorised visitors while ensuring compliance with project security procedures and traffic management requirements.
- Conduct scheduled foot and vehicle patrols across construction compounds, perimeter fencing, laydown areas, storage yards, tunnel and bridge work zones, temporary site offices, parking areas, and material storage facilities to identify security risks, safety hazards, and unauthorised activity.
- Protect high-value construction assets, including heavy machinery, plant equipment, specialised tools, fuel storage areas, construction materials, and temporary infrastructure against theft, vandalism, trespassing, and unauthorised access.
- Monitor and operate electronic security systems including CCTV surveillance, electronic access control systems, mobile patrol verification devices, handheld scanners, and communication equipment to maintain continuous site security.
- Maintain a highly visible security presence to deter criminal activity, unauthorised entry, theft, property damage, and breaches of project security protocols.
- Monitor compliance with project security requirements, ensuring all personnel wear appropriate identification, comply with PPE requirements, and adhere to restricted access procedures and site-specific safety regulations.
- Identify workplace health, safety, environmental, and security hazards during patrols and inspections, immediately reporting findings and implementing appropriate risk control measures in accordance with project procedures.
- Respond rapidly to emergency situations including security breaches, unauthorised access, medical emergencies, fire alarms, hazardous incidents, environmental events, equipment failures, and critical incidents while coordinating with project management and emergency services.
- Support emergency response operations, including site evacuations, emergency lockdowns, incident containment, traffic control, and emergency vehicle access to ensure the safety of personnel and continuity of construction operations.
- Manage contractor and visitor registration processes, maintaining accurate electronic records of site access, vehicle movements, deliveries, permits, and visitor attendance.
- Monitor construction traffic movements and delivery schedules to ensure the safe coordination of heavy vehicles and plant equipment entering and exiting the project in accordance with approved traffic management plans.
- Conduct opening and closing security procedures, including perimeter inspections, security checks of compounds and buildings, lock-up inspections, alarm verification, and confirmation of site integrity outside operational hours.
- Investigate security incidents including unauthorised entry, theft, property damage, suspicious behaviour, and safety breaches, preserving evidence and preparing comprehensive incident documentation for management review.
- Maintain accurate daily occurrence reports, patrol logs, incident reports, hazard reports, visitor registers, vehicle registers, shift handover notes, and electronic security records using company reporting systems.
- Operate two-way radios, mobile communication devices, digital reporting platforms, access control software, and patrol management systems to maintain effective communication with supervisors and project stakeholders.
Security Officer, Sydney Metro West Project
Grand Group Services
11.2021 - 02.2024
- Provided security services for one of Australia's largest underground rail infrastructure projects, ensuring the protection of personnel, contractors, visitors, equipment, and critical project assets.
- Maintained strict access control at security gatehouses and site entry points by verifying security clearances, induction records, licences, identification cards, and visitor authorisations before granting site access.
- Managed daily entry and exit of employees, subcontractors, suppliers, delivery vehicles, and heavy construction plant while ensuring compliance with project security and safety procedures.
- Conducted comprehensive foot patrols and inspections throughout construction compounds, tunnel access points, laydown areas, site offices, material storage facilities, plant rooms, and perimeter fencing to identify security breaches and safety hazards.
- Monitored site security systems, CCTV surveillance, alarms, and access control equipment to detect suspicious activity and support timely incident response.
- Protected high-value construction equipment, plant machinery, tools, materials, fuel storage areas, and critical infrastructure from theft, vandalism, trespassing, and unauthorised access.
- Assisted in maintaining a secure working environment by monitoring compliance with project security protocols, contractor identification requirements, and restricted area access procedures.
- Identified workplace health, safety, environmental, and security hazards, promptly reporting risks and implementing immediate control measures where appropriate.
- Responded effectively to emergency situations including fire alarms, medical incidents, security breaches, evacuations, unauthorised intrusions, and other critical incidents in accordance with project emergency management procedures.
- Coordinated with site supervisors, project management, WHS personnel, emergency services, and client representatives to support incident response and maintain uninterrupted site operations.
- Monitored vehicle movements, delivery schedules, and heavy plant access to ensure safe traffic flow and compliance with traffic management plans.
- Enforced site policies relating to PPE requirements, security compliance, visitor management, prohibited items, and restricted work zones.
- Assisted in managing contractor inductions, visitor registration, permit verification, and sign-in/sign-out procedures while maintaining accurate access records.
- Maintained detailed electronic and written documentation including daily occurrence reports, security logs, incident reports, visitor registers, patrol reports, vehicle registers, and hazard reports.
- Operated security technology including electronic access control systems, CCTV platforms, handheld scanners, mobile patrol verification devices, radios, and digital reporting applications.
- Performed opening and closing security procedures, including lock-up inspections, perimeter security checks, equipment inspections, and verification of site integrity outside operational hours.
- Supported project business continuity by maintaining a visible security presence and ensuring compliance with contractual security obligations throughout all stages of construction.
Security Officer, Amora Hotel
ISEC
09.2020 - 10.2021
- Provided 24/7 security services within a government-designated five-star quarantine hotel, ensuring the safety, security, and wellbeing of guests, hotel staff, healthcare personnel, contractors, and visitors.
- Enforced NSW Health COVID-19 quarantine and isolation protocols in accordance with government directives, hotel operating procedures, and public health regulations.
- Maintained strict access control throughout the facility by verifying authorised personnel, managing secure entry and exit points, and preventing unauthorised access to restricted areas.
- Conducted regular patrols of guest accommodation floors, service corridors, loading docks, emergency exits, and common areas to maintain a safe and secure environment.
- Monitored quarantined guests to ensure compliance with mandatory self-isolation requirements while maintaining professionalism, discretion, and respect for guest privacy.
- Responded promptly and effectively to security incidents, medical emergencies, fire alarms, behavioural issues, welfare concerns, and breaches of quarantine protocols, escalating matters to supervisors and relevant authorities when required.
- Worked collaboratively with NSW Health representatives, hotel management, NSW Police, healthcare professionals, emergency services, and operational staff to support safe and effective quarantine operations.
- Assisted in coordinating emergency response procedures, including medical evacuations, emergency lockdowns, fire evacuations, and critical incident management.
- Applied effective conflict resolution and de-escalation techniques to manage distressed, anxious, aggressive, or non-compliant individuals while maintaining a calm and professional approach.
- Delivered exceptional customer service by responding to guest enquiries, providing information regarding quarantine procedures, and assisting guests while maintaining strict security and health compliance.
- Operated communication equipment including two-way radios, mobile communication devices, and incident reporting systems to maintain effective coordination with the security control room and operational teams.
- Monitored CCTV surveillance systems and security alarms to identify suspicious activity, investigate incidents, and maintain continuous situational awareness throughout the facility.
- Conducted routine inspections of emergency exits, fire safety systems, security equipment, and restricted areas to ensure compliance with hotel safety standards and emergency preparedness requirements.
- Identified workplace health and safety risks, infection control hazards, and security vulnerabilities, implementing appropriate control measures and reporting findings to management.
- Prepared comprehensive incident reports, occurrence reports, shift logs, hazard reports, breach reports, and daily activity records in accordance with company, client, and government reporting requirements.
- Maintained strict confidentiality regarding guest information, health-related matters, and operational procedures in accordance with privacy legislation and organisational policies.
- Demonstrated sound judgement, professionalism, and resilience while working in a high-risk environment requiring strict adherence to infection prevention and control measures, including the correct use of personal protective equipment (PPE).
Security Officer, Sydney Trains
JMD Facility Services
07.2020 - 12.2020
- Maintained a highly visible security presence across railway stations, bus interchanges, ferry wharves, platforms, concourses, ticketing areas, and surrounding public transport infrastructure to promote passenger safety and deter anti-social behaviour.
- Conducted routine foot patrols of transport facilities, identifying potential security threats, safety hazards, suspicious behaviour, unattended property, and infrastructure defects, reporting findings promptly to supervisors and transport management.
- Monitored passenger behaviour and public activity to identify security risks, responding professionally to incidents involving disorderly conduct, aggressive behaviour, fare disputes, intoxicated individuals, vulnerable persons, and public disturbances.
- Responded effectively to emergency incidents including medical emergencies, fire alarms, security breaches, suspicious packages, unattended baggage, and evacuation procedures in accordance with Transport for NSW emergency management protocols.
- Assisted in maintaining public order during peak travel periods, major events, planned service disruptions, and emergency situations to ensure the safe movement of passengers.
- Provided exceptional customer service by assisting passengers with transport information, directions, accessibility support, service disruptions, and general enquiries while maintaining a professional and approachable presence.
- Supported Transport for NSW staff, station personnel, and operational teams in managing passenger flow, crowd control, platform safety, and compliance with public safety requirements.
- Enforced transport regulations, public health directives, and station policies while maintaining respectful and professional interactions with members of the public.
- Applied conflict resolution and de-escalation techniques to safely manage aggressive, distressed, intoxicated, or non-compliant individuals, minimising risk to passengers and staff.
- Worked collaboratively with Sydney Trains personnel, NSW Police, Transit Officers, Emergency Services, and other stakeholders during operational incidents and emergency responses.
- Assisted vulnerable passengers, including elderly travellers, people with disabilities, tourists, and individuals requiring additional support, ensuring their safety and wellbeing.
- Identified and reported workplace health and safety (WHS) hazards, infrastructure defects, environmental risks, and security vulnerabilities using organisational reporting systems.
- Maintained accurate records including incident reports, occurrence reports, shift logs, hazard reports, and witness statements in accordance with company and client requirements.
- Operated two-way radios, mobile communication devices, electronic reporting systems, and other operational security equipment to maintain effective communication with control rooms and supervisors.
- Supported COVID-19 public health compliance by monitoring physical distancing requirements, passenger movement, and government health directives during the pandemic.
Security Officer, ST Marys' Village
Grand Group Services
01.2020 - 06.2020
- Maintained a highly visible security presence throughout the shopping centre to provide a safe and welcoming environment for customers, retailers, contractors, and staff.
- Conducted regular internal and external foot patrols of retail areas, loading docks, car parks, plant rooms, and common areas to identify and mitigate security and safety risks.
- Monitored CCTV surveillance systems to detect suspicious activity, investigate incidents, and preserve video evidence in accordance with company procedures.
- Managed access control for contractors, deliveries, and service providers by verifying identification, permits, and work authorization.
- Responded promptly to alarms, emergencies, medical incidents, fire alarms, and security breaches, coordinating with emergency services when required.
- Investigated incidents involving theft, shoplifting, property damage, trespassing, anti-social behavior, and customer disputes while maintaining professionalism and confidentiality.
- Applied conflict resolution and de-escalation techniques to manage aggressive, intoxicated, or disruptive individuals while minimizing risk to the public and staff.
- Collaborated closely with centre management, retail tenants, cleaning contractors, maintenance teams, and emergency services to ensure the efficient operation of the shopping centre.
- Prepared comprehensive incident reports, daily occurrence reports, patrol logs, witness statements, and evidence documentation using electronic reporting systems.
- Operated two-way radios, access control systems, electronic incident reporting software, and mobile patrol devices.
- Assisted NSW Police, Fire & Rescue NSW, NSW Ambulance, and other emergency services during critical incidents and evacuations.
- Participated in emergency evacuation exercises, lockdown procedures, bomb threat responses, and business continuity operations.
- Maintained compliance with Work Health and Safety (WHS) legislation, security industry regulations, and organizational policies.
Sales Representative, Lebara Mobile
Tech Support Services
11.2009 - 06.2011
- Managed sales and distribution of prepaid mobile SIM cards, recharge vouchers, accessories, and telecommunications products to retail stores, convenience stores, supermarkets, newsagents, petrol stations, and independent dealers across an assigned territory.
- Developed and maintained strong business relationships with new and existing retail customers to maximise sales opportunities, improve customer retention, and increase market penetration.
- Identified prospective customers through market research, business networking, referrals, and field visits, successfully expanding the company's customer base within the assigned sales territory.
- Conducted regular sales visits to retail outlets to promote products, introduce new offers, monitor stock levels, and ensure the effective display and availability of telecommunications products.
- Provided expert product knowledge and recommendations to customers, explaining product features, pricing structures, promotional campaigns, activation procedures, and commercial benefits.
- Negotiated pricing, promotional activities, trading terms, and product placement with retail business owners to achieve mutually beneficial commercial outcomes.
- Processed customer orders, monitored inventory requirements, and coordinated with warehouse and logistics teams to ensure timely and accurate delivery of products.
- Maintained strong product availability by monitoring stock levels, forecasting customer demand, and proactively replenishing inventory to minimise stock shortages and maximise sales opportunities.
- Managed customer accounts by maintaining accurate records of sales activities, order histories, account information, payment status, and customer preferences using manual and computerised systems.
- Assisted customers with product enquiries, service issues, account management, billing concerns, warranty claims, and technical support, ensuring prompt resolution and high levels of customer satisfaction.
- Investigated and resolved customer complaints professionally by identifying root causes, coordinating with internal departments, and implementing effective solutions.
- Monitored competitor activities, market trends, pricing strategies, and new product releases, providing market intelligence and commercial feedback to management.
- Achieved individual sales targets through proactive customer engagement, consultative selling techniques, and effective territory management.
- Maintained regular communication with management regarding sales performance, customer feedback, emerging business opportunities, and market developments.
- Prepared daily, weekly, and monthly sales reports, customer visit reports, expense reports, and sales forecasts to support business planning and performance monitoring.
- Collaborated with marketing teams to implement promotional campaigns, merchandising initiatives, product launches, and point-of-sale displays to enhance product visibility and sales performance.
Education
Bachelor - Information Technology Business Systems
Federation University
Sydney NSW10-2014
Diploma - Information And Communication Technology
International Institiute of Business And IT
Sydney NSW10-2011
Skills
- Access Control & Visitor Management
- CCTV Surveillance & Monitoring
- Foot & Vehicle Patrols
- Incident Response & Reporting
- Emergency Response Procedures
- WHS & Risk Assessment
- Conflict Resolution & De-escalation
- Customer Service
- Security Operations
- Gatehouse Operations
- Contractor Management
- Traffic Management
- Radio Communications
- Report Writing
- Microsoft Office & Security Software
- Teamwork & Communication
Certification
- Certificate II in Security Operations NSW
- NSW Security Industry License (Class 1 ACE,2BC)
- First Aid and CPR
- Responsible Service of Alcoholic Beverages (RSA)
- Responsible Conduct of Gambling (RCG)
- General construction induction Training (WHITE CARD)
- Traffic control and Implement (IMP/TCR)
- Working with children check
- NSW driver’s license Class ‘C'
Timeline
Security Officer, M&M12 Integration Project
Allied Security Services
02.2024 - Current
Security Officer, Sydney Metro West Project
Grand Group Services
11.2021 - 02.2024
Security Officer, Amora Hotel
ISEC
09.2020 - 10.2021
Security Officer, Sydney Trains
JMD Facility Services
07.2020 - 12.2020
Security Officer, ST Marys' Village
Grand Group Services
01.2020 - 06.2020
Sales Representative, Lebara Mobile
Tech Support Services
11.2009 - 06.2011
Bachelor - Information Technology Business Systems
Federation University
Diploma - Information And Communication Technology
International Institiute of Business And IT