Prachi Dilip Modak
Piscataway
Summary
Experienced MS Dynamics CRM Functional Consultant skilled in designing and implementing CRM solutions to enhance customer relationships. Proficient in CRM configuration, process optimization, and user experience enhancement. Strong understanding of industry best practices, ensuring system efficiency and effectiveness. Expertise in delivering seamless solutions that optimize customer interactions and drive business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations & Sales Consultant
Thinkbyte Ltd
05.2024 - 01.2025
- Manage employee recruitment, onboarding, and training processes
- Oversee HR policies, employee records, and payroll coordination
- Address employee concerns and foster a positive workplace culture
- Handle performance management and assist in professional development programs
- Maintain office operations, vendor management, and procurement
- Ensure compliance with company policies and industry regulations
- Coordinate internal and external communication, including reporting
- Support sales teams with lead generation and client communication
- Assist in preparing proposals, presentations, and sales documentation
- Maintain CRM databases and track sales performance metrics
- Identify opportunities for growth and help in business expansion
Senior Associate Consultant
Infosys Limited
08.2021 - 05.2024
- Currently working on Microsoft ACE (Advance Computer Engineering) program
- ACE program on-boards customers who signed up for Premium support plan of D365 CRM
- Handle all the high priority issues that customers face in Production environment
- Perform the Initial investigation and secondary research to identify the problem area
- Collaborate with vendors to provide data points on effort estimation and proposal development ensuring an acceptable delivery plan to customer and Infosys
- Analyze the As-Is Assessment/Audit report to understand the recommendations and use them as inputs for the next phase of the project
- Conduct secondary research that would help identify the problem areas to assist in identifying the problem
- Read the diagnostic/As-is-Assessment/Audit report to understand the recommendations to use that as an input for the next phase of the project
- Contribute to the diagnostic/As-is-assessment/Audit report
- Understand the solutions recommended and explore the alternatives based on research (literature survey, information available in public domains, info available in the repository, Vendor evaluation) build POCs and seek reviews to assist in providing solution alternatives
Functional Consultant
PricewaterhouseCoopers Private Limited
02.2019 - 08.2021
- Currently working as Functional consultant (1+ year) for implementation of MS dynamic CRM 365 for client Vibgyor Group of schools
- Conducted business process analysis and created Fit/Gap document & created Solution design to address client business, interface and performance requirements
- Advised on complex MS Dynamics CRM business cases and proposed comprehensive solutions based on MS CRM functionality
- Created functional requirement and functional design for customizations & Created estimates for implementation tasks
- Conducted Full Professional Proficiency solution testing and assisted with user acceptance testing and training
Associate Project Manager
Club Mahindra Holidays
06.2017 - 04.2018
- Worked as an assistant to then CIO of Club Mahindra
- Responsible for coordinating with the vendor and the development team to get the work done on timeline
- Handling Small projects & making blog live on the website
- Conducting sessions for Information security awareness with the team
- Conducting & handling Internal and ISO Audits
Systems Analyst
All Cargo Logistics
12.2014 - 08.2015
- Involved in the project for the Implementation of Microsoft Dynamic CRM 2011
- Work along with process team and application head to agree and plan cutover migration activities as well as functional testing
- Undertake risk management and mitigation activities
Junior Implementation Consultant
Inventurus Knowledge Solutions
10.2013 - 10.2014
- Deployment of the healthcare related software on the US client’s server
- Ensure proper implementation, carry out testing and resolve any SQL related issues if required & Provided post implementation support
Education
MBA - Systems
Chetana R.K Institute of Management And Research
Mumbai05-2017
Bachelor of Engineering - Computer Science
Lokmanya Tilak College of Engineering
Mumbai06-2013
Skills
- Business process analysis
- Task delegation
- Database design
- ERP Implementation
- Customer relationship management
- Teamwork mindset
- CRM expertise
- End user support
- CRM proficiency
- Implementation management
- CRM implementation
- Solution implementation
- Configuration and management
- Lead generation
- Office Administration
- HR
Certification
PL-900 Microsoft Power Platform Fundamentals
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Telugu
Elementary
Timeline
Operations & Sales Consultant
Thinkbyte Ltd
05.2024 - 01.2025
Senior Associate Consultant
Infosys Limited
08.2021 - 05.2024
Functional Consultant
PricewaterhouseCoopers Private Limited
02.2019 - 08.2021
Associate Project Manager
Club Mahindra Holidays
06.2017 - 04.2018
Systems Analyst
All Cargo Logistics
12.2014 - 08.2015
Junior Implementation Consultant
Inventurus Knowledge Solutions
10.2013 - 10.2014
MBA - Systems
Chetana R.K Institute of Management And Research
Bachelor of Engineering - Computer Science
Lokmanya Tilak College of Engineering
Similar Profiles
Eddie PressleyEddie Pressley
Part Time Warehouse Worker at TruGreen Lawn CarePart Time Warehouse Worker at TruGreen Lawn Care
Shaheer AhmedShaheer Ahmed
Customer Support Representative (Remote – Contract) at NY Access Call CenterCustomer Support Representative (Remote – Contract) at NY Access Call Center
Maryam Liaqat AliMaryam Liaqat Ali
E-commerce Fulfillment Assistant at SH Traders LLCE-commerce Fulfillment Assistant at SH Traders LLC
James E GurleyJames E Gurley
Lab Technician at JLLLab Technician at JLL
JOY HARRISJOY HARRIS
Commercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier at GivaudanCommercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier at Givaudan